Thank you for using the
Dell Community Forum. What drive model do you have?
If you boot the system into the bios, can you open the drive with the "eject" button?
If you remove the drive from the system, can you open it using the "emergency eject hole"?
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Question:
How do I find out what model of Hard Drive, CDROM, CDRW, DVDROM drive I have?
Answer:
Win2000 WinXP:
Right click on My Computer, click on properties.
Click the Hardware tab.
Click the Device Manager button.
Click the + next to DVD/CD-ROM drives.
You should see your drive listed, an example would be: Lite-On LTN483S 48X MAX.
The drive model number would be "LTN483S"
--Another way to tell is to check the system registry.
You can use the steps below that are listed for checking the drives firmware revision.
An example of a drive listing in the registry would be:
IDE\CdRomLite-On_LTN483S_48x_Max_________________PD03____\5&261012d&0&0.1.0
The drive model number would be ""LTN483S""
Question:
How do I find my DVD drives firmware revision in Windows XP:
Right click my computer,manage,expand storage,removable storage,libraries
right click on your drive,properties,device infomation.
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Thanks for the information.
Make sure you remove and reseat the drive into the system.
If the drive is not getting a good connection, it may not be getting a good power supply.
If you are still under warranty, then contact Dell Tech Support to get the drive replaced.
You will need to speak to Dell Tech or Dell Customer Care about letting you take the drive apart
to retrieve your cd if the cd is important to you. But, try the emergency eject hole again.
There is a circular gear inside the emergency eject hole that you must catch with the straightened paper clip.
If you do not catch this gear, the paper clip will just keep going into the hole.
Once you catch this gear you will need to apply enough force to turn the gear and thus force
the cdrom tray to open. If you still cannot do this, then contact either Customer Care or Tech Support to get permission to take the drive apart if you want your cd back. If you are out of warranty, then you do not need to worry about contacting Dell, and you can take the drive apart at your leisure. At this point it sounds like the drive is totally dead, and there will be no other way to open it or fix it.
Karell
2 Intern
•
2.5K Posts
0
December 23rd, 2003 12:00
Thank you for using the Dell Community Forum.
What drive model do you have?
If you boot the system into the bios, can you open the drive with the "eject" button?
If you remove the drive from the system, can you open it using the "emergency eject hole"?
---------------------------------------------------------------------
Question:
How do I find out what model of Hard Drive, CDROM, CDRW, DVDROM drive I have?
Answer:
Win2000 WinXP:
Right click on My Computer, click on properties.
Click the Hardware tab.
Click the Device Manager button.
Click the + next to DVD/CD-ROM drives.
You should see your drive listed, an example would be: Lite-On LTN483S 48X MAX.
The drive model number would be "LTN483S"
--Another way to tell is to check the system registry.
You can use the steps below that are listed for checking the drives firmware revision.
An example of a drive listing in the registry would be:
IDE\CdRomLite-On_LTN483S_48x_Max_________________PD03____\5&261012d&0&0.1.0
The drive model number would be ""LTN483S""
Question:
How do I find my DVD drives firmware revision in Windows XP:
Right click my computer,manage,expand storage,removable storage,libraries
right click on your drive,properties,device infomation.
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palskric
2 Posts
0
December 23rd, 2003 12:00
Hi Karen,
The drive model shows as CRN-8245B.
I cannot get the 'eject' button to work when booted to bios nor can I get the emergency eject hole to work ...
I'm beginning to think it is permanently stuck.
Karell
2 Intern
•
2.5K Posts
0
December 23rd, 2003 18:00
Thanks for the information.
Make sure you remove and reseat the drive into the system.
If the drive is not getting a good connection, it may not be getting a good power supply.
If you are still under warranty, then contact Dell Tech Support to get the drive replaced.
You will need to speak to Dell Tech or Dell Customer Care about letting you take the drive apart
to retrieve your cd if the cd is important to you. But, try the emergency eject hole again.
There is a circular gear inside the emergency eject hole that you must catch with the straightened paper clip.
If you do not catch this gear, the paper clip will just keep going into the hole.
Once you catch this gear you will need to apply enough force to turn the gear and thus force
the cdrom tray to open. If you still cannot do this, then contact either Customer Care or Tech Support to get permission to take the drive apart if you want your cd back. If you are out of warranty, then you do not need to worry about contacting Dell, and you can take the drive apart at your leisure. At this point it sounds like the drive is totally dead, and there will be no other way to open it or fix it.