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5633
December 18th, 2005 20:00
CD burning: verification fails for some files
My problem began a few weeks ago: When I burn CDs, verification fails. When I try to view certain CD contents, the computer freezes; I can read most of the files on the CD, but attempting to read the very few unverifiable files freezes the machine up. I've used Sony and Maxell CDs. I've tried burning at lower speeds, with the same result. I have two other Dells (Dimension 4100 and Inspiron 1100) and have no problems burning on these machines (same software, same brands of CD-Rs). I haven't had any problem reading CDs burned on the 4100 or 1100 on the 4700C, or reading music or data CDs on the 4700C.
I also used the program CDCheck to verify some CDs. Invariably, a few files show the message "Data error (cyclic redundancy check)," which, again, means the file is unverifiable. In addition, I get this message: "note;hash;For at least one file only file readability was tested because no valid hash file was found (code: 54);"
I contacted Dell and they had me burn a CD using the Windows built-in burning function. It was successful and the tech stated that the problem was not the burner, but the software I was using. I uninstalled both Nero 5 and CDBurnerXP. A few days later, I used the built-in burning function and the CD I created was, once again, partially unreadable and froze the machine.
My impression was that the tech (this was through Dell Chat in, I don't know, Bangalore or somewhere) was in a hurry to ascertain that the problem wasn't Dell's. I was not happy with my Dell Chat experience -- especially when the session crashed towards the end.
So I'm not sure if there's a burner problem, a hard drive problem, an XP problem, or something else. It's getting frustrating tranferring my files (via Ethernet) to an older machine just so I can use that machine's burner. Any suggestions would be appreciated, and I can offer more info if needed. Thanks!
Computer: Dell Dimension 4700C
RAM: 1gb
Processor: P4 3.20 gb
OS: Windows XP SP2
Optical drive: Hitachi HL-DT-ST RW/DVD GCC-4243-N (CD 24x R/W; DVD 3x R)
Software used: Nero v5, CDBurnerXP Pro v3, Windows built-in
(Windows IMAPI CD-Burning COM service is set to automatic)
Windows updates are current as of a few days ago.
I also used the program CDCheck to verify some CDs. Invariably, a few files show the message "Data error (cyclic redundancy check)," which, again, means the file is unverifiable. In addition, I get this message: "note;hash;For at least one file only file readability was tested because no valid hash file was found (code: 54);"
I contacted Dell and they had me burn a CD using the Windows built-in burning function. It was successful and the tech stated that the problem was not the burner, but the software I was using. I uninstalled both Nero 5 and CDBurnerXP. A few days later, I used the built-in burning function and the CD I created was, once again, partially unreadable and froze the machine.
My impression was that the tech (this was through Dell Chat in, I don't know, Bangalore or somewhere) was in a hurry to ascertain that the problem wasn't Dell's. I was not happy with my Dell Chat experience -- especially when the session crashed towards the end.
So I'm not sure if there's a burner problem, a hard drive problem, an XP problem, or something else. It's getting frustrating tranferring my files (via Ethernet) to an older machine just so I can use that machine's burner. Any suggestions would be appreciated, and I can offer more info if needed. Thanks!
Computer: Dell Dimension 4700C
RAM: 1gb
Processor: P4 3.20 gb
OS: Windows XP SP2
Optical drive: Hitachi HL-DT-ST RW/DVD GCC-4243-N (CD 24x R/W; DVD 3x R)
Software used: Nero v5, CDBurnerXP Pro v3, Windows built-in
(Windows IMAPI CD-Burning COM service is set to automatic)
Windows updates are current as of a few days ago.
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osprey4
4 Operator
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34.2K Posts
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December 18th, 2005 21:00
Oops, Jeff, you beat me.
First thing, check the basics, drive properly listed in system setup, transfer mode (listed under IDE controller in Device Manager) is DMA, not PIO.
Second, there is a firmware update listed here that may help.
The next thing to do is use the Nero utilities to try to sort this out. By the way, thanks for some good detail.
Message Edited by osprey4 on 12-18-2005 06:37 PM
Predator
2 Intern
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15.3K Posts
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December 18th, 2005 21:00
Hi Folder,
Dell has a firmware update for your drive that may help:
GCC-4243
Also I noticed you have XP SP2, SP2 sort of broke both Roxio and Nero ver 5. Some People were able to get them to work for awhile but many ended up have to do a complete "clean" uninstall of either and purchase a compatible version.
Merry Christmas!
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
folder1
8 Posts
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December 19th, 2005 13:00
folder1
8 Posts
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December 24th, 2005 19:00
I noticed that I had the Volume Shadow Copy service set to manual. I reset it to automatic on the chance that might help, but it didn't. I tried running the Nero 5 utilities before I uninstalled it. Since the drive has no problem reading CDs, I have to assume this is a software or system (OS config) problem. Any other suggestions? Could there be a registry or services problem?
Again, thanks.
osprey4
4 Operator
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34.2K Posts
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December 24th, 2005 23:00
folder1:
Where you are reading "DMA if available" is the setting, not the actual rate. Check again.