Cd Drive not working, affecting computer performance.

Hi Porkchopz,

The drive may be failing on you but lets run some of the standard steps.
These will cover the drivers, controller and might as well do the filters, I know Dell is using this as a regular step now.
Please click on the CD/RW link in my post and scroll to Section 15, article 1; Section 20, article 3; Section 12, article 10 (Ignore the reference to Roxio)
Dell currently does not have a firmware update available for your drive.
Run those steps and see if any of them helps.

Best Regards!





God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.

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CD/RW Link

Message Edited by Predator on 01-18-200704:42 PM

Okay thank you. My question is about section 15, should i uninstall the PCI device or cd drive, or both.

Hi PC,

Section 15, article 1 covers the drive itself, select (highlight) it, then click Uninstall; restart your system. Windows will install the proper drivers for the device automatically.


Best Regards!




God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.

---

CD/RW Link

Well, just uninstalling it worked, and now it reads and works great. I just tried to video games and they are fine. Thank you for the help! Should I do the same to the PCI device, which still has the exclamation point.

Also, if you could help my father's computer's Cd-rw drive wont read discs at all. I've tried uninstalling it and both methods re-detected it, but it still wont read a disc. That drive is a Sony CD-RW crx216E

Message Edited by porkchopz on 01-18-200707:36 PM

Hi PC,

Go ahead and do the same thing for the PCI device as well.

As for your fathers, you can run those same steps, these are basic trouble shooting steps our Regulars recommend.
If they do not help, please post back.

Best Regards,
Jeff

Message Edited by Predator on 01-18-200710:08 PM

Sorry it has been so long, but after trying I think the CD Drive is just broken. I will spend 20 bucks and get a new one from newegg or something. Thank you for the help though!