CD-ROM / Norton Ghost Interaction

P13,

Thank you for using the Dell Community Forum.
Try using system restore to go back to a date before you installed Ghost.
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Using System Restore.
1.Click on (Start,Programs, Accessories,System Tools, System Restore.)
2.Check the box for (Restore my computer to an earlier time)
3.Click Next.
4.Choose a (Restore Date.) before the problem started.
5.Click Next.
6.Click Next again.
7.The system should restore and reboot.
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P13,

Does the drive work if you uninstall Ghost altogether?
You can try stopping all background applications in case something is running in the background that
is causing the problem.
You can also try doing a registry restore using Scanreg/Restore.
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**Clearing the Startup Folder:
Right click Start.
Click on Explorer.
The "Start Menu" window will open.
Click the " + " next to Start Menu.
Click the " + " next to Programs.
Double Click Startup.
The icons contained in the Startup folder appear in the right pane.
Click Edit and then click Select All.
All the icons in the Startup folder appear highlighted.
Place the mouse pointer on one of the icons, click and hold the mouse button down, and then drag the highlighted icons to the left pane over the Desktop icon.
The Desktop icon appears highlighted and the Startup folder icons appear outlined over the Desktop icon.
Release the mouse button.
The icons from the Startup folder are transferred to the Desktop and the Startup folder appears empty.
Close the window.
The Desktop reappears.
Click the Start button, click Shut Down, and click OK.
After your computer is turned off, turn it back on again and let Windows load.

**Using MSCONFIG:
Left-click on START | RUN.
Type in "msconfig" in the "Open" dialog box and left-click on "OK."
When the "System Configuration Utility" window appears, the "General" tab will be visible. Left-click on "Selective Startup."
Remove the check marks from each choice except "System.ini," by left clicking on the check marks.
Click the Startup tab.
Uncheck every entry except (SystemTray)
Left-click on "Apply" and then left-click on "OK."
A message will appear stating that "For the changes to take place, the system must be restarted." Left-click on the "OK" button, and the system will begin the restart.

If the problem stops, then use the following steps to isolate the program
that is causing the problem. Repeat steps above, but instead of un-checking the entries, re-check one entry at a time until you have identified the category that is the cause of the problem. After you have isolated the application, utility, or device driver that is causing the problem, you will be able to proceed with further troubleshooting. One of the easiest methods to attempt a resolution is to reinstall the problematic application or device driver. The entry causing the problem can be left disabled if it does not affect system operation.

**Delete old dos configuration files:
Search your hard drive for the following files and delete them.
Autoexec.bat
Config.sys
Win.ini
-Delete "All" the files and folders in the ( C:\Windows\Temp ) folder.
Also search your hard drive for any *.TMP files and delete them.
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How to Restore the Registry Using the Command "scanreg /restore" in Microsoft® Windows® Millennium Edition (Me)

Discussion
If restoring the system with the System Restore utility is unsuccessful or you cannot use the utility, it may be possible to restore a backup copy of the registry using the command scanreg /restore.

For more information regarding System Restore in Windows Me, please refer to Dell Knowledge Base article: TT1037690 "How do I restore a previous system configuration using the System Restore utility in Microsoft® Windows® Millennium Edition (Me)?"

Solution
To restore a backup copy of the registry from with in the operating system, perform the following steps:
Click the Start button, click Run, and then type scanreg /restore in the Open box. Click OK.
The Registry Checker window appears.
Click Yes.
The Restore Registry window appears.
Click to highlight the most recent date your system was working properly.
Click OK.

To restore a backup copy of the registry from MS-DOS, perform the following steps:
Boot to the Dell Product Recovery CD for Windows Millennium Edition and select Start computer without CD-ROM support using the Up Arrow or Down Arrow keys and then press the Enter key.
The a: prompt appears.

NOTE: For more information on how to change the boot sequence in the BIOS to the CD-ROM as first boot device, refer to the following Dell Knowledge Base articles:
Dimension™ systems: TT1032262
OptiPlex™ systems: TT1035127
Latitude™ systems: TT1035156
Inspiron™ systems: TT1035144
Inspiron 3700 or 3800 systems: TT1035169

Boot the system to a Windows startup disk.
Type c:\windows\command\scanreg /restore and press Enter.
The Microsoft Registry Checker screen appears.
Select a date before the problem started, using the Up or Down arrow keys and press Enter.
" The You have Restored a Good Registry window appears ".
Remove the floppy disk and restart the system.
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I have Restore disabled so I can't go to a previous date.  Any other suggestions?

Problem solved! Norton Ghost overwrites a .dll file with one not compatible with my machine.  Found the solution here on Delltalk via search.  Fantastic resource!

P13,

Good to hear you got the drive working.
If you get a chance, can you please post the URL where you found the answer. Thanx.

I seached the Dell Forum and found the following post:

re:ASPI check-here you go

it's by arcorob on 6/12/02 at 6:29pm

This information is so valuable and well done that Dell should put it into their knowledge base/solutions/etc... or at the top of this forum in faqs