CD/DVD Problems.......'Going Crazy'

Question

1st timer here I know this has been addressed before but none of the solutions work on my computer. My system will not recognize my CD/DVD drive. Bios does not , Device manager does not either, even with hidden devices enabled. I used Microsoft  guided help and  and received the following message.    ' The upperfilters and lowerfilters registry values that can cause CD access problems do not exist on your computer.'   It all started when I reinstalled Sonic , using original CD that came with machine. Next boot no more CD/DVD. I have tried install reinstall, does no good. The drive that is. Downloaded  program  from Dell and it could not find CD drive. I tried to use the link that Osprey left in a previous post and got this  .... http://support.microsoft.com/kb/314060/EN-US/ Please any help will be appreciated..Thank's in advance. 8400 Dimension P4 3000 1.5 DDR2 4200 160 HD x 2     Server Error in '/' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a 'web.config' configuration file located in the root directory of the current web application. This tag should then have its 'mode' attribute set to 'Off'. Notes: The current error page you are seeing can be replaced by a custom error page by modifying the 'defaultRedirect' attribute of the application's configuration tag to point to a custom error page URL. Message Edited by jntventure on 05-10-2007 11:39 PM

osprey4 · Answer

What do you see in the BIOS? Unknown or nothing? I would check cable connections and then try running the Dell diagnostics on the drive. You must have a data CD-ROM disc in the drive to run the test.

jntventure · Answer

Thanks for your prompt reply Osprey. Bios states..   Boot Sequence. 1 Onboard USB CD Rom Drive   (Not Present) 2      '         Sata Hard Drive 3      '         IDE   Hard Drive         (Not Present) 4      '         USB  Device   Drives Drive 0      Sata 0                             ON      (My Hard Drive) Drive 1      Sata 1                             Off Drive 2      Sata 2                             ON      (2nd Hard Drive)     Recent Install. Drive 3      Sata 3                             Off Drive 4      Pata 0                             Off Drive 5      Pata 1                             Off   Thank you, jntventure

osprey4 · Answer

Open the system and re-seat the cable to the CD drive, then run the Dell diagnostics with a data CD-ROM disc in the drive. Message Edited by osprey4 on 05-12-2007 06:55 AM

jntventure · Answer

I did what you suggested and still nothing. I get a Dos screen just for an instance and that's it. Any suggestions ? Thanks again.

osprey4 · Answer

Swap out the drive with a new one. If it works, then that was the problem.

jntventure · Answer

Osprey I did that. Same thing happened. All tests passed. Thanks' jntventure Message Edited by jntventure on 05-17-2007 10:25 PM

osprey4 · Answer

Ok, let's get back to basics:

I would double check the drive jumper to ensure it's in the cable select position (if this is the Dell-installed drive and you've not changed anything, skip this).
Open the system and re-seat the IDE cable connector to the drive and the motherboard.
Reset BIOS defaults, as shown here:

http://support.dell.com/support/edocs/systems/dim8400/SM/syssetup.htm#wp1052704

Then boot to the BIOS and see if PATA drive 0 is turned on. If not, manually set it to ON, save settings and exit.

jntventure · Answer

That did it......... :smileyvery-happy:Thank you so much..... Really did me a big favor........It's great that there are people like you who help folks like me..........   jntventure

osprey4 · Answer

Thanks for posting the good news! :)

Storage, Drives & Media

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