cdrw not recognized

Question

Hi, I had a friend install a cd burner and it is neither read in my computer or device manager. At start up is says press f2 to enter set up and f1 to continue. We have gone into set up and can't find any settings to change so the computer reads the new cdrw. I think he pull teh cdrw out of an old hp he had. Thanks for youkr help

Skybird · Answer

Make both drives jumpered as Cable Select.

Skybird · Answer

Did your friend jumper the CD burner as Cable Select?  Dell uses the Cable Select feature.  What model system do you have?

bearcat1955 · Answer

it's a demension 3000 No he put teh new drive in as slave and teh original to master

bearcat1955 · Answer

Tried uninstalling the original cd rom that came with the 3000 and windows finds it and installs the drivers but doesn't see the cd burner. Updated the bios to A02 I think it was and switched out the cable still nothing

bearcat1955 · Answer

Where in the bios is the secondanry ide channel located. I'll have another look but didn't see it before

Skybird · Answer

Enter the Start-up (BIOS). Press F2 during boot-up when the blue Dell screen shows.
Check the Secondary IDE Channel for the two drives. Make sure both are Enabled. Until
the drives are seen by the Set-up, you will never see them in Windows.

bearcat1955 · Answer

Switch the drives to both cable select and still not recognized in Device Manager or My Computer

Skybird · Answer

You can also try to clear the NVRAM to refresh the BIOS here ....... http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1023538&l=en&langid=1&c=us&cs=19&s=dhs#0

bearcat1955 · Answer

I tried that Skybird but no change. I appreciate you trying to help, thank you. I still can't find the ide controllers in the bios

bearcat1955 · Answer

Under drive config pri mster ---HD pri slave--off secondary master drive--cd rom secondary  slave drive--unknown device ide drtive udma ---on       I set secondary to auto and it says unknown device

Skybird · Answer

You are interested in the two Secondaries. The CD-ROM is recognized on
the Master (end of cable when using Cavble Select). The other dive is not
recognized. Are you sure it is jumpered as Cable Select? Is the IDE cable
seated correctly and making good contact?

Skybird · Answer

They may be listed under Drives.

Skybird · Answer

You can go into the Device Manager and uninstall the Secondary IDE Controllerand then allow Windows to reinstall it during boot-up.  In case it is curruptedthis may be worth a try.

bearcat1955 · Answer

yes doubled checked both. I'm thinking maybe the ide controller on the board is fubared

bearcat1955 · Answer

upon reboot I get secondary drive 1  not found strike f1 to cont. or f2 to enter set up adn I'm back where I began

Storage, Drives & Media

cdrw not recognized

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