Driver Problems

Question

Well as is right now, I have no DVD drive. It is not responding. The driver will not load and says that it is corrupted: here is the exact error: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) The cds which came with the computer are no help. but I was wondering if someone wwould be able to help me find the driver files, or know a good solution to this problem. I HAVE files WHICH I NEED TO KEEP. So I do not wish to reformat also. the type of drive I have with my Dell is Philips DVD=-RW DVD8701 I have a dimension 5150 with windows media center OS here are my system specs if you need to see them also in the next posts ALL INFO WAS TAKEN FROM DXDIAG so you know.

Atari2600 · Answer

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System Information
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Time of this report: 4/11/2006, 22:05:10
Machine name: MASTER
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.050622-1524)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DM051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Memory: 1014MB RAM
Page File: 585MB used, 1856MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Skybird · Answer

Try this Dell Article for Removing the UpperFilters and LowerFilters Values
with the Registry Editor here ...............

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1065889&c=us&l=en&s=dhs&cs=19

Disregard the reference to Roxio.

RayPoth · Answer

I had the Code 39 error and the only way I could find to resolve it was to restore the system from an earlier backup point.

I have a feeling that this error message is actually a blanket for a variety of issues, but I am not knowledgeable enough to be sure of what, exactly!

Hope this helps.

Ray

Predator · Answer

Hi Ray,The article Mike provided usually corrects the problem the majority of the time and oddly the Restore Point usually never works!Isn`t this PC world wonderful, never know what might or might not work from one day to the next !!Best Regards God, grant me the senility to forget the people I never liked anyway,the good fortune to run into the ones I do and the eyesight to tell thedifference. CD/RW Link Message Edited by Predator on 05-25-200607:57 AM

Atari2600 · Answer

Thank you guys :) It worked and now I have a Drive again :D

Skybird · Answer

Your welcome donald.  For Windows XP restore problems you might try here ....... http://forums.us.dell.com/supportforums/board?board.id=sw_winxp

Donald · Answer

Skybired,

Just spent two plus days trying to recover use of my CD/DVD rom devices to no avail. I downloaded the most recent iteration of KODAK EasyShare software, version 6.0. Somewhere during the installation of it, or the removal of it and using the Kodak "cleareasyshare" utility, which Kodak sent because version 6.0 is apparently "not good" and had to be removed, and reinstallation of version 5.2, which Kodak says to install instead of version 6.0, My drives became inoperable.

Fortunately I finally came here hoping for help and found it. Your info was "spot on" and I had my drives back in about two minutes. THANKS!

Now, for the Windows Restore Utility, I have found that it worked pretty well for the first couple years I had this computer but has ceased to work over about the last 9 mos to a year. Why is that?
It would have been the simplest solution. Is there a forum on WINXP and "system restore?" I guess I'll have to look into this also.

Again, thanks so much for getting me my drives back.

donald

Storage, Drives & Media

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