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Chris_Pilk

2 Posts

8347

January 24th, 2001 22:00

DVD freezes when DVD is inserted

I have a Dell Dimention XPS500, my CD-ROM drive works fine with audio cd's and data cd's however whenever I insert a DVD into the drive my computer freezes and I can't even get the DVD out of my computer unless I resart my computer from the restart button on my tower. I have tried launching the DVD player before I insert the DVD but it still happens, what else can I do?

DELL-Cody

2.2K Posts

January 25th, 2001 23:00

You should try the Troubleshooting Steps listed in this post, as this information should help correct your problem.



Chris_Pilk

2 Posts

January 26th, 2001 01:00

I have tried everything on the troubleshooting list that you sent me and still no dvd recognition. The same thing keeps happening, i insert a dvd and my computer freezes. One time i hit control + Alt + Delete, and it after a while it said that the dvd player is not responding. I am at a loss here is there anything else i can do? My dvd-cdrom drive is a Samsung DVD-ROM SD-608. I have noticed that a lot of other people have problems with the Samsung dvd drives is it them that are teh problem?

DELL-Cody

2.2K Posts

January 26th, 2001 20:00

As the drive exhibits the same problems with all background programs closed, you may need to contact Dell technical support and, after performing any necessary diagnostics, request a replacement drive, if within warranty.



russelluk

1 Message

September 7th, 2006 16:00

yep I bought a dimension 9150 have the same problem  even asked dell to replace it still no joy  and i even boaght a second dvd drive and that is doing the same.  Im waiting for dell to ring me back with info on the problem,as i am under warrany even though the pc is only 3 month old i should not be having this problen .  I I find out the problen ill let you know.
 
Ruuss

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