Dvd/Cd disc detection failure (poor technical support)

Question

I bought a new laptop dell studio 1458 from dell online purchase at last month. The Dvd drive they plcaed in my laptop is ' TSSTcorp DVD+-RW'.   In the day of purchase itself, the drive has some more sensitive. Some discs are not readable, because of its small scratches. but, i used the same disc in my friend Hp laptop. It is reading fine over there. so , i finally identified my drive has only the problem. last two days before , it stops reading that also, now  It is not detecting any disc inserted. If i try to open the drive icon in explorer then, It is ejecting the disc and asking me to insert the new disc. after that , I started to run the system diagonostics in system startup. in middle of that testing , it throws a error messgae of following.   Error Code                   :           0152 Msg                             :           Error code 2000-0152 Msg                             :           Optical Drive 0 – incorrect Status: 1A Error register: 002h Sense information         :           (02-0401). Sense data                    :           70h      00h 02h 00h 00h 00h 00h 0Ah 00h 00h 00h 00h  04h 01h 00h 00h 00h 00h The given error code and message can be used by technical support to help diagnose the problem.   Do you want to continue the testing?                                       Yes                 No                    Retry                                 Finally, i send the error to technical support through email , but, there is no response from them.   Is there any chance to fix it from my side..???

RobinBredin · Answer

Hi, Have you seen this Dell support journal HERE on the 0152

workwithliz · Answer

This link goes to a place that says click here for the answer for 0152- then there is no answer related to this issue.

I am also having the same error code 2000-0152. All I can find is to replace the CD drive?

Wish I could get this fixed, but can't seem to find any answers.

Liz

workwithliz · Answer

how do I go about getting it replaced?  Figures the warranty expired last week.

Skybird · Answer

If you ran the Dell Diagnostics on the drive and it returned an error code 2000-0152, the drive has failed and needs to be replaced.  It cannot be fixed.

Skybird · Answer

What Model system do you have?  What kind of dive is installed?

workwithliz · Answer

studio 1555 samsung hm250hi ATA PLDS DVD+RW DL-ATS Just got it last year for my daughter for graduation, the one year just expired.

Skybird · Answer

You have a laptop system.  I am not that familiar with what particular drives can go into your system.  If you can post the Model of the drive I may be able to trace it.  You can contact Dell or perhaps someone will read this post who is familiar with your system.

osprey4 · Answer

Hi Workwithliz, If your warranty's expiration date is so recent, I suggest you still contact Dell about service.

Storage, Drives & Media

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