DVD/CD Driver

Question

Laptop Model - Dell Inspiron N411z

Hi there,

I have just recently tried installing a program via CD, and have run into issues with my driver, I think. Here is a screenshot of the issue and any hlep concerning this matter would be much appreciated.

Regards,,

Seb Hopkins

osprey4 · Accepted Answer

Hi Hoppy24, Please go HERE, scroll down to find the section called, Let me fix it myself, and go through that procedure. That will fix this issue.

Hoppy24 · Answer

Thanks for your reply, I will give it a try now. Regards

DELL-Appu S · Answer

Hi Seb Hopkins,

Here's what you can try.

Uninstall the DVD drive from Device Manager. Right click on the 'HL-DT-ST DVD +-RW Gu60N' -> choose 'Uninstall' -> click 'Ok' when prompted -> restart the computer and check.

Alternatively, run the Fixit:

Click on the link http://bit.ly/ibV0SO
Click ‘Run Now’
Click on ‘Save’
Choose the location as desktop, save the file on the desktop
Right click on the file and choose ‘Run as Administrator’
Choose ‘Allow’ if prompted
Follow the on screen instruction to run the program
Restart the computer

You may refer to the link for more information http://dell.to/XL5sZn

Hope this helps.

Hoppy24 · Answer

Sorry to say neither of these solutions have helped with the issue, thank you for trying though. Regards

Hoppy24 · Answer

Thanks so much Osprey, finally have my CD-Drive back and working! Regards

osprey4 · Answer

Yeah!!

Storage, Drives & Media

DVD/CD Driver

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