dvd/cd not reading discs

Hi nitram321,

Check if Optical Drive is detected in device manager and has any exclamation marks on it, and if there any exclamation marks on it, please download and Install the Latest Optical Drive Firmware from the link below and restart the system. Visit the following website: http://dell.to/Mbe3zg

1. Enter the Service tag of the computer in the box provided and click “Submit”.
2. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
3. Under category removable storage, select the drivers accordingly and click “Download File” and save the file on desktop and run the file.

Run Dell 32 Bit Dell Diagnostics on Optical drive.to run the test please follow the below mentioned steps:

1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.
2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
3. Select Custom Test and select “Optical drive”.
4. If the test fails, please capture the error code and let me know for the next course of action.

Try the above steps and reply with results.