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November 14th, 2003 17:00
DVD+RW data backup problem - some files not copied correctly.
I have a Dell Dimension 4600 just a few months old. I have been trying to back up data files (MP3 and WMA) to the DVD+RW drive using Roxio DataDVD. I set up the project with the files to be copied, then when I run the copy to DVD, everything appears to work correctly. But then when I reload the DVD and start looking at the individual files, sometimes I find several files have 0 length. When I right-click on these files, I get no drop-down menu. If I try to drag the file name from the DVD to my desktop. I get error message, "Cannot copy - the file or directory is corrupted and unreadable." The corrupted files seem to be full folders; i.e. all the files in a folder either copy correctly or get corrupted. But sometimes all files appear okay - it seems to be a function of which files I am copying, or the number of folders, or such. I have done 2 updates to the Roxio software, first from Dell updates, then a later update I found on Roxio site, and I have done the firmware Flash update to the NEC 1100A drive, and I still have the same problem. This has happened with multiple discs,.
With the HP CD drive and software I had on my previous PC, the CD writer had a verify option so I could at least trust it had written correctly if I got no error messages. If I hadn't taken a close look at lost of my files, I could have have easily missed the errors and figured I had good backups, when actually they are corrupted.
Has anyone else run into this? Any suggestions other than call Dell?
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Jim Hardin
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November 14th, 2003 19:00
It is a bug in v5 and will probably never get fixed. It is still present in v6.2, just tested it last night and will pass it along to Roxio.
JPA123
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November 14th, 2003 22:00
That was it, Jim. Thanks ever so much. I was close to giving up on the DVD, and buying an external USB drive for backup. I had noticed it said my DVD was unexpectedly UDF but didn't see where to change it. But after your reply I found it under File menu, CD Project Properties and changed it to Joliet and voila! I also discovered the Verify option there, without which I don't feel comfortable, particularly after this experience.
I appreciate so much the help from you and the other regulars here who are so generous with your time, knowledge, and experience.