Error Code 0F00:136C

Question

Hello, I have a Dell Inspiron 6000 laptop. My warranty expired last month. Every since my laptop has been running slow and getting worse. I got an error message that some files were missing to run windows. I did a diagnostic from the boot option f12. Upon getting to the point of testing the partition drive I got the following error code. Error Code 0F00:136C Does anyone know what it means or how I can fix it? I have requested the CD's for my system from Dell to do a clean install but have not received it yet. Only an e-mail from them that they received my request and would contact me when it ships.

ejn63 · Answer

You'll need to replace your failed hard drive before reloading everything.

Tom_Philippines · Answer

I assumed your PC passed the 90/90 diagnostics test for the hard drive and no other message aside from the one you mentioned. If you can still detect the hard drive, there is no harm trying PC Restore after you back up important data.   --- Tom

Tom_Philippines · Answer

Do you have important documents and applications inside your hard disk ? First, back up whatever you need in another hard drive.   You mentioned wanting to have a clean reinstall of your Operating System ? After backing up whatever you believe are important, go to PC Restore. Press Ctrl + F11 to bring yourself back to factory default. But that would mean a re-format of your hard drive.   The error message is only calling for a System Restore. However, if your system is getting slow, that means you have a lot of things to fix like eliminating a lot of temporary files, malwares, and possibly virus. System Restore will not necessarily get rid of the malwares and virus. PC Restore will re-format and fix all that.   --- Tom

Severus S · Answer

Tom_Philippines,

Mind if I ask a few questions?

Here is what AngelicKim wrote:

AngelicKim
I did a diagnostic from the boot option f12. Upon getting to the point of testing the partition drive I got the following error code. Error Code 0F00:136C Does anyone know what it means or how I can fix it?

Tom_Philippines wrote:

First, back up whatever you need in another hard drive.
The error message is only calling for a System Restore.

I assumed your PC passed the 90/90 diagnostics test for the hard drive

How do you know if she has another hard drive?

Where did you get the information that the Error Code: 0F00:136C means it is only calling for a System Restore? Many believe as ejn63 stated, references a problem with the hard drive.

Where did she mention passing the 90/90 diagnostic test?

To add additonal information to you existing post before the person replies, open your message, select the Thread Options and use Edit message

Good day,

Severus

Tom_Philippines · Answer

By the way, the issue might also be 'temporarily' resolved by Recovery Console in your CD as mentioned by someone who experienced the same error. My idea of using PC Restore is in favor of treating the 'root cause' of the missing or corrupted files so that the solution can be more lasting instead of 'temporary'.   --- Tom

Tom_Philippines · Answer

My basis came from research. I am pasting it hereunder. A similar incident concerning the error occurred. And the feedback given was this:

------------------------------------------------------------- (Below is a copied and pasted report.)

Check that you have not left a CD in the CD drive.

Found this post in Google which may assist

Re: Trying to repair "missing or corrupt file"; XP CD won't boot

I think I've zeroed in on my problem. Something's wrong with my
DVD/RW
drive. (note I also have a CD-R drive.) Out of desparation, I went
to
the Boot Menu and chose option 6. 6 is "Boot to Utility
Partition".
There, as I discovered, you can test all your hardware devices,
and so
I did. The test paused with an error 0F00:136C while reading my
DVD/RW
drive.

So I exited the test, went to Setup and deactivated my DVD/RW
drive. I
left my CD-R drive active.

Lo and behold, when I then booted with the XP CD drive in the CD-R
drive, I *finally* got to the Recovery Console. I noted after I
entered R for recovery, it began copying several files and I guess
that's all it had to do, because the only thing I did on the
Recovery
Console prompt was to type "exit". Immediately, Windows booted up
like
the good ole days. Just to be sure, as a final check, I then
removed
the XP CD and restarted again; yep Windows came up.

So I'm in business again.

A big thanks to everyone who contributed suggestions to help with
my
dilemma; I have saved all your ideas as I have a feeling I may
need to
refer to them in the future.

But... I've left my DVD/RW drive disabled. I'm not sure how to go
about fixing it. I still can't read from it. When I run
diagnostics,
the full error message is: "Error Code 0F00:136C IDE device
failed.
Blank media or no media present in optical drive." (Yes, I do put
the
XP CD drive in it.) Anyone have any ideas on exactly what this
message
means, and how to fix it?

Ed

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

About the proposed solution to go for PC Restore, before attempting to replace the hard drive,

what is there to lose by trying Ctrl + F11 which is PC Restore in Dell Computers ?

Also, the 90/90 Diagnostic Test is actually the F12 in Dell Computers. My other source, which

is "Knowledge-Based" did not state that the error was a hard drive failure. It disclosed issues

about System Restore. But a more thorough clean up of the drive would be PC Restore because

System Restore cannor eliminate Virus and Spywares that most probably corrupted files.

--- Tom

Severus S · Answer

From research, always love that come back.

Your copy and paste covers a problem with optical drives, not the problem the OP has which is her hard drive. It simply means you need a data disk in the drive to test it, so not relevant to her problem.

Where is the Knowledge Base article you are referencing for the code error? I am sure the Members here would love to know so they could provide help associated with said messages.

About the proposed solution to go for PC Restore, before attempting to replace the hard drive,

what is there to lose by trying Ctrl + F11 which is PC Restore in Dell Computers ?

All her data, that is what she has to loose. You did not confirm she had a second hard drive to back-up her data.

She needs to call Dell, a true Dell employee and give them the code message. If it is as ejn63 mentioned, then she might be able to slave the old hard drive off of the new one and recover some of her data but not if she does your PC Restore.

You did not mention how you knew she had run the 90/90 diagnostic from what she had posted. The reason I asked these, you barged in with what looked like beneficial information that most do not have access to but stated research and referenced an optical drive problem instead of the hard drive, which makes your whole post look like alot of baloney.

Also as I mentioned you are double posting instead of editing your message to add additional information with in a few minutes of each post. Please make use of the Thread Option - Edit Message.

If you can provide the link to those Knowledge Base code errors, the Members would be very pleased.

Good day,

Severus

ejn63 · Answer

You can repair to your heart's content, but the problem will recur. The drive has developed bad sectors and it's on borrowed time - replace it if your time is worth anything; the time you spend restoring/fixing a failing drive will not pay off in any way.

Severus S · Answer

Thank you ejn63 for posting back. I asked him for a link to those Knowledge Base articles on Dell`s code error. I would like to see them as I am sure others would also.   Good day, Severus

ejn63 · Answer

The error will vary depending on where the error occurs on the drive.

If the error arose from testing the OPTICAL drive (which is not what the original post claimed), it could be simply missing media.

If the error arose from testing the hard drive (which is what the original post says), there are bad sectors on the media.

Running a confirmatory diagnostic - preferably the extended one, NOT the quick 90/90 test, which won't catch all the problems - is in order.

Tom_Philippines · Answer

I agree to a confirmatory diagnostic test to determine which drive is showing the error.   --- Tom

Severus S · Answer

Tom,   AngelicKim stated plainly: Upon getting to the point of testing the partition drive I got the following error code. Error Code 0F00:136C   Ergo, since optical drives do not have parititions, the problem is the hard drive, exactly as ejn63 mentioned, whether you agree or not is unimportant.   AngelicKim, Please run the extended test ejn63 recommended. Consider purchasing a new hard drive, then slave your old drive and recover as much information as you can. If you wish, then format the drive and play around with it.   Good day, Severus

Storage, Drives & Media

Error Code 0F00:136C

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