When a drive does not show in the Device manager, it is usually caused by a poor contact or connection. Physically remove the drive and inspect the contacts. Then reinstall it in an effort to improve the connection.
You wrote, "built in self test" failed - error code 2874. Was that the drive diagnostics? It may mean the diagnostics test failed or the drive failed. If it is the Diagnotics that failed, you can boot with the Dell Drivers and Utilities to start the diagnostics.
Pressing F12 at startup should bring you to the boot menu. Choose boot ftom CD drive with the Dell Drivers and Utilities disc in the drive. Thsi should load the Diagnostics.
Skybird
10.9K Posts
0
March 16th, 2008 16:00
When a drive does not show in the Device manager, it is usually caused by
a poor contact or connection. Physically remove the drive and inspect the
contacts. Then reinstall it in an effort to improve the connection.
http://support.dell.com/support/edocs/systems/ins2200/en/SM/upgrades.htm#1106797
You wrote, "built in self test" failed - error code 2874. Was that the
drive diagnostics? It may mean the diagnostics test failed or the drive
failed. If it is the Diagnotics that failed, you can boot with the Dell
Drivers and Utilities to start the diagnostics.
mnckpp
3 Posts
0
March 17th, 2008 12:00
How do you boot with the Dell Drivers and Utilities?
Skybird
10.9K Posts
0
March 17th, 2008 12:00
Choose boot ftom CD drive with the Dell Drivers and Utilities
disc in the drive. Thsi should load the Diagnostics.
mnckpp
3 Posts
0
March 17th, 2008 14:00
I will have to wait to try that. The disc did not come with my system but I ordered one a few days ago. I'll let you know if it helps.