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April 19th, 2002 19:00

Exploding CD!

I have just witnessed the explosion of a CD ROM at the hand of a Dell machine.

There I was, happily playing Escape from Monkey Island on my 18-month old Dell 4100, when there was a large bang and the game froze. Assuming the worst, I turned the computer off and checked for burning smells, but everything seemed to be OK.

I turned the computer back on, and everything seemed to be fine. Except the D: drive was no longer accessible. Then I opened the CD ROM drive and broken shards of CD came out.

The computer seems fine apart from this; I presume that the drive is now broken though. Anyone experienced anything like this before? Any clues whether Dell will replace my Monkey Island CD - or indeed the drive (a Lite-On LTN483S 48x max.)?

Cheers,
Cristina

2 Intern

 • 

2.1K Posts

April 19th, 2002 19:00

You are going to have to take better care of your CDs. At the speed they spin at any crack will cause this.

Will Dell replace your drive? Probably, assuming it is in warranty.

Will they replace your faulty CD? Never!


1 Message

April 21st, 2002 05:00

whoooooa. sorry that sounds cool tho. ive never heard of that!
thank god i got the 3 yr warranty.
if i know dells like i think i do. 1yr and kapoot.
so far ive gone thru a hdd. at 3 months old?? cmon! i know i have more used parts in this "new" pc, than new ones!!

hehe




dell 8100
winxp home
1.7ghz (1681mhz) 512mb rdram
geforce 3 -oc'd w/ crystal orb fan
1701fp
80gb 7200rpm (20%left to go)
nec 7800a cd-rw firmware 1.0b
lite on dvd-rom ltd163 firmware GDH9
turtle beach santa cruz dsp

2 Posts

April 10th, 2005 00:00

Hi all,
 
i have the same problem with the broken CD ROM. I played command&conquer and suddenly there was a large bang. I restart the computer an everything was fine. Than I want restart the game and the cd-rom dosen´t work. I opend the drive and I have seen that the cd was broken.
 
Have you tolde the problem to dell ? Have they changed you cd-rom ?
 
Marcel 

6 Operator

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34.2K Posts

April 10th, 2005 10:00

It happens. I've seen it happen in Gateways, HPs, Dells, etc. I do know of a guy who was able to clean the drive out and still use it.
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