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July 19th, 2012 05:00
Hard drive diagnostic errors and request for solution
Dear ladies and gentlemen
I ran a dell diagnostic scan on my system powered by PC doctor.
It created the following report.
I will really thankful for nice solution if there is any rather than changing the hard drive
Regards
Riaz ul Qamar
System Information
| Model: Inspiron 1525 | Operating System: Microsoft Windows 7 Professional (32-bit) |
| Service Tag: [Admin Note; Service Tag removed per TOU policy] | Diagnostic Id: HCK2Q3J07192012060223 |
System Information
|
. The Diagnostics Control attempted to launch an application and the process failed to start.
|
Tested and needing attention:
Battery: Microsoft ACPI-Compliant Control Method Battery
| Battery Life Test |
| Battery charging to only 47.153500% of design capacity. • The battery is not charging to full capacity. This is normal as batteries age. Consider replacing the battery. • Visit Dell online troubleshooting resources. |
| • Search "Help and Support Center" |
Hard Drive: TOSHIBA MK2552GSX ATA Device
| SMART Status Test |
| The SMART status information indicates that the drive may fail soon. • Your drive indicates that a failure may be imminent. Backup all important files and replace your drive. • Visit Dell online troubleshooting resources. |
| • Search "Help and Support Center" |
| SMART Thresholds Test |
| A SMART Attribute (id number 5) has hit or exceeded its threshold. • Your drive indicates that a failure may be imminent. Backup all important files and replace your drive. • Visit Dell online troubleshooting resources. |
| • Search "Help and Support Center" |
| Targeted Read Test |
| Error while reading sector 285613916. |
| Error while reading sector 285614893. |
| Error while reading sector 285610010. |
| Error while reading sector 285610987. |
| Error while reading sectors 285602970 through 285603033. |
| The test has encountered its limit of 5 sector errors. Testing will not continue. |
| • Search "Help and Support Center" |
| SMART Short Self Test |
| The device reported the following status: The previous self-test completed having a test element that failed and the test element that failed is not known. • Your drive indicates that a failure may be imminent. Backup all important files and replace your drive. |
| The first failing LBA value is 0 and the failure occurred after the device had been operating for 11427 power-on hours. |
| • Search "Help and Support Center" |
No Events found!
ejn63
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July 19th, 2012 05:00
Confirm the diagnosis with the Dell diagnostics (F12 at powerup). If you see the same type of error there, the drive must be replaced - there is no alternative.
DELL-Venkat K
18 Posts
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July 19th, 2012 13:00
Hi r.qamar
Welcome to the community
I appreciate you sending this report which has made my task easier to isolate the issue on your system. Battery is not charging to its optimum level this indicates that battery needs to be replaced, however, since batteries are consumable products (their life depreciates upon daily usage), warranty on battery is limited for one year from the date of purchase of battery/computer.
S.M.A.R.T (Self-Monitoring, Analysis and Reporting Technology) error for the hard drive indicates that the drive might have been failing. I would recommend you to back up the data as soon as possible to avoid any data loss situation.
Please find below the link for warranty entitlement status page on our support website.
www.dell.com/.../Index
For hard drive issue if your system has active warranty contracts, you can contact me directly by clicking on my user name to add me as your friend and send me a direct message with the system service tag, phone number and address.
For Battery issue, please follow the same procedure as long as the battery is with in the first one year of system's invoice date or purchase date. Else you can place an order online for new battery.
accessories.us.dell.com/.../category.aspx