Hard drive?

Question

First I received 'Loading PBR for Descriptor' error, followed directions, seemed to correct problem, but then my hard drive kept locking up and now all I receive when I turn it on is 'unmountable book volume'.  I am under warranty, but having trouble reaching anyone at Dell that I can understand.  I don't want to offend anyone, but I honestly am having trouble communicating with techs.  I also need to resolve a service tag issue before they seem to want to help me.  I bought the machine new, but evidently the tag is registered under someone else and I cannot seem to resolve that without knowing who the individual is, which is impossible to know.  Need help!

ejn63 · Answer

Call the vendor from whom you bought the system, since it sounds like that was not Dell.

blumscl · Answer

It was DELL!!!  They are the ones with the screw up on the service tag.  I bought brand new in the box.  They misshipped the computer so we ended up keeping it and paying them for it.  I won't do that again!!  I still have two years worth of warranty that is basically no good.  Don't tell me to go to the transfer service tag section unless you are a miracle worker.  I've been there and tried it repeatedly.  It says you don't need to know the previous owner, but it refuses to go on without it.  I have put in the service tag and express code.  Any suggestions?  I cannot get any more frustrated!

Storage, Drives & Media

Hard drive?

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