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December 8th, 2013 10:00
HDD password reset
Hi I purchased a Dell inspiron N5040 from a person on Craigslist ...I was told it ran fine just didn't have a charger. I got it home and found out the screen doesn't work either so I hooked it up to my external monitor....now the issue is as soon as it comes on I get an HDD password ...I asked the guy I bought it from and of course he doesn't know it and says he never put one on it ...can anyone help me unlock it
service tag is [Amin Note: Service Tag Edited per TOU policy]
HD serial number S2W85FNK
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shesagordie
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December 8th, 2013 11:00
Cristyljohnson
If a hard drive password is set on a Dell laptop, then the ONLY way to get it remedied is to call Dell and prove ownership, pay a service charge and obtain an override password.
The password is stored in a flash EEPROM on the motherboard, you could replace both the motherboard and hard drive.
Personally, I would try to return the laptop and get my money back.
Bev.