Help...cannot go into Windows

Question

I have a Dimension 4700.   When I turned it on today, it told me that I did not shut down my system properly and it gave me the 3 options on starting it.  I chose 'safe mode'  it started to go thru the normal routine, accept all of a sudden I get a message that tells me my files are either 'damaged, corrupt or missing'.   Do I need to reinstall my operating system software?  I can't locate the software?  Can I order a replacement?   thanks to anyone who can help me.

ejn63 · Answer

First find out what caused the issue - a failing drive is a very real possibility. Boot, press F12, Dell diagnostics, extended test on hard drive.

shesagordie · Answer

rwalli1022

If you received your computer after 7.15.04, then you should be able to use the following Dell PC Restore Image.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151&c=us&l=en&s=dhs&cs=19

Contact Dell to obtain the XP reinstallation CDs. If you have a hard drive failure, you will most certainly require them. Dell may try to talk you out of requiring them, but you should to be politely persistent about it.

http://forums.us.dell.com/supportforums/board/message?board.id=sw_mediaexp&message.id=2495

Bev.

Message Edited by shesagordie on 01-15-2006 02:56 PM

Storage, Drives & Media

Help...cannot go into Windows

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