Internal hard disk error

Question

Hello, I am currently having issues with booting up, I have bought two brand new hard drives to test if one of them was bad but they both do the same thing. When I boot up it gives me the error 'Internal hard disk drive not found, to solve reseat the drive . No bootable devices' I have tried 3 different cables made sure they were all pluged in and still got the same issue. Im my bios boot options I select hqrd disk as my 1st boot but it dosent say whick hard drive, usually it says 'Hard Drive: (Model Number)'. But then when i select legacy mode it tells me that it will boot from Hard Disk: ST2000 and then I'll go save and exit, and it will boot to my windows 8.1 cd. I have tried re-setting the pc and that worked for about 5 minutes and then it game me a black screen. And the reason I thought it was my hdd is because when I would so the ePSA pre boot it would give me an error on the hard drive, but I have just redone the ePSA and everything past. I can also see my hard drive connected through bios under SATA Port1. So I am completly lost on what to to. Thanks. My pc specs: I7-5820k Amd r9 370 16gig ram Seagate barracuda

DELL-Akshatha M · Answer

Hi Johnny54367,

Are you able to boot into windows in legacy mode only? If you change the mode can you try to boot.

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address, so that we can check on the system configuration.

Storage, Drives & Media

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