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December 28th, 2004 03:00
"Invalid page fault" problems
Can someone please tell me what this means and how I fix it?
WINWORD caused an invalid page fault in module MSO9.DLL at 018f:3096d03b
I cannot get MS Word to open and it causes me to restart my computer when I try.
If you can give me any sort of help, I'd appreciate it!
Message Edited by HelpMe.dll on 12-27-2004 11:47 PM
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RoHe
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December 28th, 2004 04:00
http://support.microsoft.com/default.aspx?scid=kb;en-us;302602
RoHe
ejn63
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December 28th, 2004 10:00
F_Kawashima
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December 28th, 2004 14:00
About the symptom:
An invalid page fault occurs when a software program attempts to backing store (generally, a local hard drive) or a block of memory (RAMs) that does not exist, or scribbling on a block of memory where is being used. The most common cause is software's bug. Note that software includes third-party applications, device drivers, the system programs or any other executable files.
Terminology:
- A page generally means the smallest unit or a region of information in memory.
- A page fault generally means a condition that occurs when the processor attempts to access a memory location that does not reside within a page not currently resident in physical memory.
Possible culprits:
1) An insufficient or incompatible memory module.
2) Software that does not conform to an API guideline provided by Microsoft.
3) An outdated software or software's bug.
4) An operrating system malfunctions.
5) A problem of the microprocessor.
Example of troubleshooting:
(1) Launch “Event Viewer” application to monitor any odd events on Application and/or System menu. Also, launch Windows Task Manager to monitor Process items
(2) Recall about all what your were exactly doing with the computer when the error message was displayed, then try performing the same manipulations to check the recurrence and identify the culprit.
(3) If you are convinced of no software issue, troubleshoot recently added a memory module(s).
Hope this helps.
Fumiaki Kawashima
P.S. Check event logs on Event Viewer in advance, there may be something left that addresses to the error message.
Message Edited by F_Kawashima on 12-29-2004 02:30 AM