LOADING PBR FOR DESCRIPTOR 2... FAILED / BAD PBR

I wish I had joined this earlier, would have saved me a month's worth of trouble...have been communicating with Support, but no resolution until tonight.  I am being sent a hard drive and technician...has anyone had to send their failed hard drive back?

 

Getting the same problem with my Dell Dimension 5150c. After failing to boot several times, I restored it using F11, to Dell factory settings. All was ok for about a week. I have recently had SATA Hard Drive failure message, ran diagnostics and the drive passed. Now I am back to the original Loading PBR... and failing to boot. Any ideas please?

The only option you have is a replacement hard drive.  If you are still under warranty, do not waste time requesting information about the error.  My experience with this issue was more than frustrating.  Under warranty, request hard drive.  After 2 months with online technical support chats, and more than 10 calls, a local technician was sent with a replacement hard drive...Do not ask questions if under warranty, simply ask  for a replacement hard drive...I have all records of chats, if you need a name, I have one, and only one, that actually resolved my situation...

Thanks for that. Had an email from Dell support saying the following "The PBr error is normally caused due to USB devices. Remove the USB devices and restart the system. If that does not help then you will have restore the computer as before".

 

I Have taken to leaving the machine on all the time for now until I have time to pester Dell for further help. I guess the issue from their perspective is that the HD passes the self test. They have offered to phone me to talk through a fix and I will mention your experience.

HELP!!!!!

I spent 2 weeks fighting with Dell telling them that this was a hardware problem and I paid for service in home because I am disabled. FINALLY they came today and replaced it and after redoing all the fonts, colors, etc... I need all day long, I just restarted my computer and that very message is BACK!! Now what???

Pencil

It took Dell about 6 weeks before they accepted that there was even a hardware problem. Eventually, they collected the machine from me (the delay and mess-up on that is another story) saying that the motherboard needed replacing. After over one week of the PC being away, it came back with an engineer report saying "replaced the hard drive and installed the OS". It has been fine since. I have purchased PC's from both Dell and PC world and had problems with both, but by far the worst customer service response was Dell. Sorry...on the verge of a rant there... sounds to me like you could have another dodgy hard drive.:smileymad: