Locating SSD from My Computer

Hi spurs81,

Welcome to the community.

You can check the disk driver from device manager.

Checking hard drives in device manager:

Please click on the start button.

Then click on run or start search for Vista or 7. In box type devmgmt.msc and hit enter.

It will bring a new windows device manager.

Expand disk drives. It will show you disk drives installed on the system.

Please copy and paste the information displayed there if you are unable to confirm that SSD hard drive is installed.

Thanks and Regards
Sandeep P
#iworkfordell

Hi

Using Windows 8. Not letting me copy and paste but reads the following

Disk drives

ST2000DM001-1CH

Generic - Compact Flash USB Device

Generic - MS/MS-Pro USB Device

Generic - SD/MMC USB Device

Generic - SM/xD-Picture USB Device

Thanks

Hi spurs81,

I believe this doesn't reflect SSD harddrive on the system. Please check the steps below to find out if it is installed from BIOS:

Restart/turn on your computer.

As soon as you see the DELL™ logo, tap until the message Entering Setup appears.

Solid-state drive is listed as MSATA/Port1 under the Main tab.

Please check and let us know what is listed next to the Solid state drive.

Thanks and Regards
Sandeep P
#iworkfordell

It reads 'Not present' I also have a picture on my phone, to email, if needed.

Have I basically received a computer not up to the spec that I paid for?

I thought there may have been a problem when windows seemed to be installed on my hard drive when I thought this was the whole point in having an SSD as windows would be kept on there, making the whole process of windows faster/quicker.

This is not a happy customer, please prove me wrong.

Thanks

I've been reading other posts/questions and I think this may answer my question

Do not be confused with the SSD hard drive and mSATA SSD module. mSATA module occupies very less space and is shipped with capacity of 32 GB to 256GB. This is not used for storage but as a caching device. It utilizes the speed advantage of SSD in caching where the frequently used information is stored on the SSD instead of the Hard drive.

Please confirm, thanks :-)

(Although my original question did include all of the information of what hard drive/ssd I purchased)

Hi spurs81,

Please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

Once we have this information we would be able to check your system details and advice you further.

Thanks and Regards
Sandeep P
#iworkfordell

Hi,

I just purchased a XPS One 2710. I cannot verify t hat the 32GB SSD drive is present. Can you please advise how I can confirm the SSD drive is in place,

This is what it says in the order confirmation: 400-25448 Hard Drive : 2TB SATA (7200 Rpm) + 32GB SSD (Intel SRT)

Many thanks

Let me try to help you, I fought this same problem. First make sure that you have the Intel rapid storage technology software install on your computer. If not you can get it from the Intel site  or probably from the Dell download site accessed through My Dell Support center. Once you have that software on the machine, run it. Then look at the top menu. If "Accelerate" is not one of the options then your SSD and or standard HHD in not properly configured. If that choice  (Accelerate) is present then click on the HDD and see if the info tells you that it has been accelerated. The SSD only acts as a cache to accelerate the HDD. The SDD will, over time, learn the sites that you visit most and store the applicable data for those sites (obviously boot info is also cached on the SSD). If accelerate is present and the HDD has been accelerated then everything is OK. (Here is something misleading IF THE SDD SHOWS UP IN DEVICE MANAGER, THEN YOUR HDD IS NOT PROPERLY CONFIGURED AND ACCELERATED). The SDD is not a drive installed in a drive bay, it is a very small drive that is plugged into the motherboard.

If Accelerate is present in the menu and the HDD has not been accelerated, select it and choose the mode of acceleration, one is data protective and the other allows maximum speed. Choose one or the other, depending on how concerned you are about data losses, and accelerate the HDD.

If the accelerate button is not a choice, then the HDD most likely is not configured as a RAID drive. Both the HDD and SSD must be configured as RAID in order to be able to enable acceleration of the HDD. To find out, reboot and tap F2 continuously at the Dell screen. When the menu comes up scroll over to configuration and then down to disk drive. If the highlighted choice is not RAID, change it to RAID and exit the menu (F10).

Now when you run the Intel Rapid Storage Technology software accelerate will be one of the choices. Proceed as I indicated above to accelerate the HDD. You will see a significant boost in boot time.

Let me repeat: If you have looked for the SSD in "Device Manager" and it showed up there, it is not properly configured. Once it's working it will not appear in Device Manager, it only acts as a cache to accelerate the HDD.

Again let me stress that when you choose the drive to accelerate it is the HDD that you choose. It is accelerated by the caching of the SDD.