Multiple IDE disk errors

Question

Hi, my laptop keeps crashing and freezing, or running ridiculously slowly.  I ran a diagnostic, and it reported multiple failures on the IDE disk, showing error codes 0f00:043E, 0F00:123E, 0F00:0D3E, 0F00:1A44, 0F00:0244 and 0F00:01:013E on the Seek test, S.M.A.R.T test, Start Unit (idle) command, Verify test, Read test and Self Device test.  The computer is only 6months old.  This has been a problem for a while, but is getting much more frequent.  If anyone has any ideas, please help - only be warned that I know little about computers!  Thanks.

Rollie_R · Answer

Nighteyes,   Thank you for using the Dell Community Forum.   Please contact Technical Support.

ejn63 · Answer

The drive has failed. As noted, contact Dell with the error and they'll ship a replacement drive.

If you did not receive the Windows and utilities CD with the system, make sure you request those, as you will need them when you reinstall Windows.

Storage, Drives & Media

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