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January 15th, 2012 11:00

Ntfs.sys

I had a blue screen and then tried to restart the PC but it gives the error below:

Windows could not start because the following file is missing or corrupt: System21/Drivers/Ntfs.sys

it also shows an error  on Drive model 3250824AS with serial number: 4ND3X9Z5 

Any ideas? Is an hard disk error? 

6 Operator

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34.2K Posts

January 15th, 2012 11:00

Hi Kudret,

You have not provided the model of your Dell and operating system. That info is really helpful to us.

I suspect your hard drive is failing but you should run the Dell diagnostics from your drivers and utilities disc to confirm. To test your hard drive using your Dell Drivers and Utilities disc:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Insert the Dell Drivers and Utilities disc in your CD/DVD drive.
3. Pick the option to boot from the CD/DVD drive.
4. You will be prompted to hit any key to continue booting from the CD/DVD drive.
5. You will be prompted to hit 1 to run the Dell diagnostics. You may see two such menus.
6. Select Test System.
7. Select Custom Test.
7. Use the arrow keys or mouse to select your hard drive.
9. Click Run Tests.
10. Write down any error messages.

6 Posts

January 15th, 2012 11:00

hard drive diagnostic results:

Drive0: ST3250824AS - Pass

Drive1: No device

Drive2: ST3250824AS - Fail. return Code:7

Drive3: No device

Drive4: HL-DT-ST DVD+/- RWGWA4164B - Diagnostic not supported

Drive5: No device

6 Posts

January 15th, 2012 11:00

Thanks for the quick response

dimension 9150 and operating system is XP.

I had ran some text during the day  under the title of blue screen test

2 amongst several have failed:

here are the results:

SATA Disk S/N=4ND3X9Z5 - Read test

Result: Fail

Error Code: 650F:0244

Msg: Block 202529115 Uncorrectable data error

would this give you an idea?

6 Operator

 • 

34.2K Posts

January 15th, 2012 12:00

Which drive is your system drive?

6 Posts

January 15th, 2012 12:00

Do I need help? I of course do :)))

I am worried that if I try to do anything it may end up loosing all data - which i can not afford

I am not even sure what has caused this error and what it is about :)

6 Posts

January 15th, 2012 12:00

please tell me  if this missing or corrupted  Ntfs.sys  causes data loss?  

6 Posts

January 15th, 2012 12:00

System: Dell DXP051

Bios Version: A05

Processor: Intel(R) Pentium(R)D CPU 3.20 GHz

Memory: 4GB

Memory channel mode: Dual Interleaved

Memory Technology: DDR2 SDRAM

Drive 0:

Control Details:

Controller: Seriel ATA

Port : SATA-0

Drive Details:

Drive ID: ST3250824AS

Capacity: 250GB

BIOS: This drive is controlled by RAID BIOS

Link Speed: 3.00 GBs

Drive 2:

Control Details:

Controller: Seriel ATA

Port : SATA-2

Drive Details:

Drive ID: ST3250824AS

Capacity: 250GB

BIOS: This drive is controlled by RAID BIOS

Link Speed: 3.00 GBs

Hope this helps

12 Elder

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46K Posts

January 15th, 2012 12:00

KUDRET

Error Code: 650F:0244 indicates that the SATA Disk S/N=4ND3X9Z5 hard drive has failed and you need to replace it.

Does the 9150 have RAID, or have Primary and Secondary hard drives?

If it is RAID, is it setup as RAID1, or RAID0.

Bev.

6 Operator

 • 

34.2K Posts

January 15th, 2012 13:00

Kudret,

You did not answer my question. Do you know which is your system drive?

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