Sony CD Rom problems

Question

After doing some file maintenance and un-installing and re-installing a Corel product, my CD Rom (SONY CRX140E) in my Dimension L550r failed to work.  After uninstalling and reinstalling, through the Device Manager in System, Control Panel;  the following message appeared:   'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'   I did have Roxio (easy CD creator) installed for its direct CD program, and I have uninstalled it as well.  Still, no results.  Any ideas ?   Thank you Jay

Skybird · Answer

Try this Dell Article for the Removal of the UpperFilters and LowerFilters
Values with Registry Editor here ..............

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1065889&c=us&l=en&s=dhs&cs=19#remove

Storage, Drives & Media

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