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December 15th, 2010 15:00
Windows 7 XPS730 Code 19 Question
Just need someone to hold my hand for a minute. I have read everything I can find online. Used Microsoft FixIt but still can't access either of my cd/dvd drives. I have the common error message that reads - configuration information (in the registry) is incomplete or damaged (Code 19).
I saw recommendations to delete the upper and lower filter registery keys and I went into the regedit, followed the below instructions as to the location of these filters. Found the filters under class but wanted to confirm this is what I'm deleting in Windows 7 before I actually do it.
Name: Upper Filter - Type: Reg_Multi_SZ; Data: GEARAspiWDM (or something like that) and the Lower Filter type is the same and the data reads PxHelp20.
I guess the data stream has me confused. Are these the correct instructions for Windows 7 users? Thank you. JIm S.
Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.
Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.
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osprey4
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34.2K Posts
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December 15th, 2010 17:00
Hi Jim S,
As long as you follow the instructions exactly, there is no risk deleting the upper and lower filters.
upbull340
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December 15th, 2010 19:00
Thank you. I will give it a try on Thursday and let you know what the results are. Appreciate your posting as nothing else has worked. I've even tried system restore. If the restore works it had no impact on the cd drives and several restores came back with error messages and did not work which is a wonderful feeling.
Jim
osprey4
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December 16th, 2010 04:00
The Microsoft Fit-it gadget does not always work, nor does system restore. Manually editing the registry takes more effort but is almost guaranteed to work.
upbull340
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December 16th, 2010 08:00
After shoveling snow and ice from the driveway this morning I decided to tackle my CD/DVD drive problem.
First I created a new restore point. Then I exported the registry. Then I had a cup of hot cholcolate. And finally I went ahead and deleted the UPPER and LOWER filters.
IT WORKED!
I'm very thankful to you and all the others out there who provide useful technical insight that allows end users to fix some of the more common problems. I'm not even going to try to understand why they stopped working. Idid install a new Canon wireless printer last month and used one of the drives for that install which went well. So go figure.
Again, thank you for responding to my initial note.
Jim S
speedstep
11 Legend
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47K Posts
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December 16th, 2010 09:00
Obviously it was the hot chocolite that resolved the issue. :P