55 Posts
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8775
Dell Support Assist and Dell Update failed - Inspiron 3881 desktop with Win 11-21H2
Dear all:
After the previous Dell Update problem I had with Win 11-22H2 build, when I rolled back the Win 11 build to 21H2, all works again.
Just today, SA popped a note to upgrade to latest version. I'm currently on v3.10.4.18. So I did, then things just fell apart. Not only the update failed (unable to complete update, please reboot your PC) -- but now Dell Update also failed (Dell Command Update UWA v4.4.0).
Searched and tried all leads, none works. Even uninstalled My Dell v2.0.30.0 and reinstalled it. All but the Support Assist link works.
For SA problem (failed update, then failed to run, failed to reinstall), I tried as much as ensuring no system files are corrupted (SFC, DISM, chkdsk /f), and ensuring I tried all suggested fix on the Dell Support Video (Support Assist fail to install) - none helps.
For Dell Command Update UWA v4.4.0, reinstalling clean also failed (after clearing all related registry entries and related folders/files). I viewed the log, and it listed a long string of numbers (like 10-12 digits) as return error code - exactly the same as I had before, when having problem installing it under Win 11- 22H2 build. Best to say it is inexplicable error code.
I even tried to log in Windows with a backup admin account, and try to reinstall SA and Dell Command Update UWA. Same results, didn't work.
Any ideas?
Admiral1989
27 Posts
0
July 13th, 2022 15:00
Hi @Ling Kwa
Thank you for the information and the support! I'll be sure to try some of your suggestions.
In the meantime, have a Kudo for your help and generosity.
I would like to point out some things though.
...Observe if the freezing/crashing (suspected caused by overheating) still occurs...
I've actually just dust-cleaned my PC(found a thick layer of dust on the heat fins underneath the fan on my GPU). After an hour after the dust cleaning, it froze again, while I was browsing chrome. Overheating isn't plausible at the moment; my temps are fine. However, every time this "freeze" happens, I can hear something booting up on my PC. (also, it just freezes and goes back to normal, no BSOD or black screen.)This sound can also be heard when I turn the computer on. I'll try some of your diagnostic suggestions and then figure things out after.
Sorry to hear this. My Vostro 5402 (Win 10 pro) was also having problems with sudden BSODs, and sometimes even fail POST.
My condolences to you. That sounds like a big hassle to go through(and probably is). Glad to know you got it fixed though.
lmacri
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July 13th, 2022 19:00
Hi Ling Kwa:
Thanks for the clarification. I think I was confused because your 10-Jul-2022 post <here> that is marked as your solution states in part:
That sounded to me like you were confusing Dell Command | Update (DCU update package PWD0M) with the Dell Update (DU update package GP7HV). No worries, though, now that you've clarified what you did.
I did notice something odd about the support page <here> for your Inspiron 3881 desktop. If I choose 64-bit Win 10 as the OS it actually lists Dell Command | Monitor v10.3.0.127 (rel.08-Apr-2020) and Dell Command | Configure v4.7.0.433 (rel 13-Apr-2022). If I choose 64-bit Win 11 OS and enter your unique Service Tag those Dell Command applications are not listed. I'm wondering now if there are some Inspiron 3881 desktop configurations should actually be offered Dell Command | Update Windows Universal v4.4.0 (DCU update package PWD0M) instead of the Dell Update Windows Universal v4.4.0 (DU update package GP7HV) that is posted on that support page.
I also have no idea why your Inspiron 3881 support page still recommends the old Dell Update (DU) Windows Universal v4.4.0 instead of the latest Dell Update (DU) Windows Universal v4.5.0 (released 25-Mar-2022). There seem to be a few anomalies on the Inspirion 3881 support page.
The fact that you enrolled in the Windows Insider Program and installed a Preview (beta) build of Win 11 v22H2 probably didn't help. You said you rolled back to Win 11 v21H1 but didn't perform a clean reinstall of your Win 11 v21H1 OS, which makes me wonder if you still have orphaned files and registry entries from software that was installed while you were still using the Win 11 v22H2 Preview build that's now causing problems with the re-installation of Dell Update (DU update package GP7HV). In future I would seriously consider installing Macrium Reflect Free or some other disk imaging software and can create emergency recovery media (a bootable USB) and save the occasional full disk image on an external hard drive so that you can re-image your entire hard drive (not just your Windows system files) to a previous date.
__________________________________
At the end of the day, if your Dell Command | Update Windows Universal v4.4.0 (update package PWD0M) is running correctly and recommends the identical Dell software and driver updates as SupportAssist v3.11.4.29 then I would just leave things as they are for now and monitor how your system behaves.
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64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
lmacri
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July 13th, 2022 19:00
Hi Ling Kwa:
I wouldn't put too much trust in the software version numbers in the System Information generated by Dell Command | Update (or Dell Update). For example, the only entry for your SupportAssist v3.11.4.29 application is DellSupportAssistforPCs v3.11.20.0, which is actually the small SupportAssist Appx module listed at Settings | Apps | Apps & Features. See my 08-Jul-2022 post <here> about how Dell Update and SupportAssist both have two components - the larger main software program that can be uninstalled from Control Panel | Programs | Programs and Features and the smaller secondary Appx module - for further details.
I normally use Control Panel | Programs | Programs and Features to check my installed software program versions, Settings | Apps | Apps & Features to check my Universal Windows Platform (UWP) app versions, and Device Manager to check my hardware driver versions.
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64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Ling Kwa
55 Posts
0
July 14th, 2022 11:00
Hi @lmacri , noted that.
Here's all the Dell related apps installed in my Inspiron, as per Control Panel - Programs and Features
Note that I have 3 versions of dot NET Desktop runtime installed, namely v3.1.27. v5.0.17, and v6.0.7.
This is what I have observed in regards to SA and the relevant dot NET Desktop runtime versions.
Use v3.x only > SA will not even start.
Use v3.x and v5.X > SA runs fine and is the most responsive (at times, SA is very snappy)
Use v6.x only > SA loads to home screen, able to check updates but takes a long time (and sometimes doesn't even load at all / just circle going around even after 5 minutes or so)
Use v3.x, v5.x, and v6.x > SA takes a long time to load home screen. Once home screen is loaded, it is able to check for updates just fine. However, running individual wizard/scripts like Clean Files, or the others -- it just runs in a loop without having any progress displayed. I tested by leaving it running, and even after 5 minutes, no progress at all, and SA becomes unresponsive to any input. I have to kill the app (click X responded). So SA works if only checking updates. The weird thing is, if I click run all test (run all wizard), SA actually performs them until all is completed.
Use v3.x, v5.x, v6.x, and v7.x > SA runs in a loop, not even able to load the home screen at all. Once the app is killed, and then restart it - nothing happened. At this stage, I have to uninstall dot NET v6.x and v7.x, then uninstall SA. Afterwards, installing SA will fail with the dreaded failure message, please reboot. The only way to have SA reinstalled is to side load it from another admin account in my system - like what I have deemed to be the fix for this issue.
Now, regardless of the dot NET desktop runtime versions installed (it could be just v5.x, or all of them including v7.x) -- DCU UWA v4.4.0 always works. Runs normally, and does the its function.
SA is giving inconsistent response depending the version of dot NET Desktop Runtime installed. I understand that latest SA requires dot NET v5.x only. I haven't been able to find any discussion relating to other versions (of dot NET) - that's why I tested them myself.
Any thoughts?
Ling Kwa
55 Posts
0
July 14th, 2022 11:00
@Admiral1989 bro, appreciate the kudo. Thanks
You mentioned:
... every time this "freeze" happens, I can hear something booting up on my PC. (also, it just freezes and goes back to normal, no BSOD or black screen.)This sound can also be heard when I turn the computer on.
This is what I can think of:
1. If the freeze occurred while Windows is running, then automagically resumes normal again without BSOD or reboot --
a. Check and ensure you have the latest drivers for your Graphics Card
b. Check and ensure that all system devices listed in Device Manager are OK, no Exclamation mark warnings. If any is identified with a warning, dig deeper.
c. While Windows is working fine, run Task Manager, an keep it open. When the freeze happen, quickly switch to Task Manager, under process tab, see if there's a specific process that is consuming high CPU load. It could be your anti Virus, or other specific processes. If you're unable to switch to Task Manager - while on freeze, check if the system interrupts are still working. To test this, press num lock key a few times (see if the light lit up/turn off), hear if there's a beep (num lock on/off). You could also play with Control-Alt-Delete key press, see if Windows is responding.
d. If you find any discrepancies from any of the above, just dig deeper to determine whether something is causing problem
2. If the freeze occurred while Windows is running, and you are unable to resume normal again unless you (forced) reboot --
a. Check of overheating issue. I know you said you have checked this out. But this time, read the BIOS log and if possible, SA log if any, and the pre POST Hardware Test (Fn + Power button pressed altogether). In my experience, if there's a hardware issue, it is bound to be logged in some of those log.
b. Check and ensure your RAM modules are working fine. Take them out and reseat them if necessary - having known that you have do some dust cleaning in the system board components before.
c. Check also the health of your main/system storage (SSD/HDD) by running the hardware test, and by reading the SMART log. I use CrystalDiskInfo app t read the SMART log, Yo can get it here > https://crystalmark.info/en/software/crystaldiskinfo/
d. Check and ensure your Graphics Card is working fine. Take it out from its PCIe slot, and reseat it if necessary. Of course, ensure you have the latest driver.
Do let us know how it goes.
lmacri
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July 14th, 2022 14:00
Hi Ling Kwa:
Regarding the system requirements for the latest SupportAssist v3.11.4.29, we already discussed this on page 2 of this thread, including my 02-Jul-2022 post <here> which states in part:
If I understand correctly, that means that any software like SupportAssist v3.11.4.29 that is developed specially for the .NET (Core) Runtime v5.x must have that specific version of .NET (Core) Runtime v5.x installed - it will not run correctly with .NET (Core) Runtime v3.x , v6.x or v7.x. Unless you have other software installed that specifically requires the .NET (Core) Runtime v3.x , v6.x or v7.x. you should be able to uninstall them.
According to the SupportAssist v3.11.4.29 minimum system requirements you also need a "classic" Microsoft .NET Framework 4.7.2 or higher. My understanding that Windows 11 includes the .NET Framework v4.8, which is backward-compatible with other .NET Framework v4.x versions and should therefore meet that minimum system requirements of SupportAssist v3.4.11.29.
I don't know the exact system requirements for Dell Update (DU) or Dell Command | Update (DCU) but I installed Dell Update Windows Universal v4.4.0 on my Inspiron 5584 on 02-Nov-2021 and Dell Update Windows Universal v4.5.0 on 28-Mar-2022. Both those programs ran fine without .NET (Core) Runtime v5.0.x or any other .NET (Core) Runtime installed on my system. I have the .NET Framework v4.8 installed on my Win 10 v21H1 system (and my .NET Framework v3.5 is turned off at Control Panel | Programs | Programs and Features | Turn Windows Features On or Off), so I assume the "classic" .NET Framework v4.8 is the only .NET software I need to run Dell Update.
If you suspect that an older .NET Framework v3.5 is required by any software on your Windows 11 machine see my 13-May-2022 post in poitrekDell's Application Installation Error 0x000135 about a bug in the the Win 11 update KB5013943 (OS Build 22000.675) that was installed during the May 2022 Patch Tuesday. This Win 11 update disabled the .NET Framework v3.5 and caused problems on some Win 11 machines.
See my 02-Jun-2022 instructions in crimsom's 17 R5, SupportAssist v3.10.4 Blue Screen on how to use the Asoft .NET Version Detector to find your installed .NET (Core) Runtime and .NET Frameworks versions. The output below shows I currently have the 64-bit MS .NET (Core) Runtime v5.0.17 and my highest version of the "classic" MS .NET Framework is v4.8.4510.0. As noted above, as far as I know that's the only .NET software I need to run SupportAssist v3.4.11.29 and Dell Update Windows Universal v4.4.0/v4.5.0.
================
<32Bit>
4.8.4510.0
->C:\Windows\Microsoft.NET\Framework\v4.0.30319
4.8.4510.0
->C:\Windows\Microsoft.NET\Framework64\v4.0.30319
==== Installed .NET Frameworks ====
.NET FW 4.6.2 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7.1 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7.2 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.8 Windows 10 May 2020 Update(CLR 4.0)
==== Installed .NET Core Runtime 64bit ====
Microsoft.NETCore.App 5.0.17
==== Installed .NET Core Runtime 32bit ====
No .NET Core x86 Runtime
==== Installed .NET Core Sdk 64bit ====
==== Installed .NET Core Sdk 32bit ====
No .NET Core x86 Sdk
==== Languages ====
< Installed Languages 3.0>
< Installed Languages 3.5.x>
< Installed Languages 4.x>
English - United States
==== Updates ====
Microsoft .NET Framework 4 Client Profile
KB2468871
KB2468871v2
KB2478063
KB2533523
KB2544514
KB2600211
KB2600217
Microsoft .NET Framework 4 Extended
KB2468871
KB2468871v2
KB2478063
KB2533523
KB2544514
KB2600211
KB2600217
KB2468871
KB2468871v2
KB2478063
KB2533523
KB2544514
KB2600211
KB2600217
==== END REPORT ====
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64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.11.202-1.0.1716 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * My Dell v2.0.30.0 * Inspiron 5583/5584 BIOS v1.18.0 * ASoft .NET Version Detector v21R
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Ling Kwa
55 Posts
0
July 16th, 2022 09:00
Anyone knows what's going on with the forum server? Either my post disappeared after posting, or unable to post a reply. Something is messed up here
lmacri
3 Apprentice
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1.2K Posts
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July 16th, 2022 12:00
Hi Ling Kwa:
I know that the Notifications and Private Messages buttons haven't been working correctly on forum web pages for a few days and Dell has acknowledged the problem (see filbert's 14-Jul-2022 Formatting Messed Up on Some Community Pages - Lack of CSS? in the New to Dell Community board) but perhaps something else went wrong today. Your reply <here> this morning in DavG94's thread seems to have posted okay.
I'm subscribed to Mike2084's Fail Support Assists PCI Bus - Functional Tests - D0701 and don't remember receiving an email notification when JamesD60 posted <here> in that thread today at 9:41 AM my time (CDT), but I did receive an email notification for Playkid's 12:15 PM reply <here> in that same thread. Maybe there was a problem with the forum servers for a few hours today.
Ling Kwa
55 Posts
0
July 16th, 2022 18:00
Hi Imacri,
Thanks for informing. I just knew something is messed up on the server side when I kept failing to post a reply to your post in my thread. I reposted like 8 times, and every time it appeared to be posted, but disappeared after page is refreshed.
Also page errors like warning of unique post flooding the server, please wait for 3,600 or 36,000 seconds to retry. And other times, the captcha verification period times out too soon, like the instant second after it is checked I'm not a robot.
Yes, my reply to DavG94 seemed to post OK and I did get the email notification. But not the others.
There's no general notification from the forum admin/operator that there is a problem and what users can do while it is being worked on.
On my side now, the forum problem persist.
Ling Kwa
55 Posts
0
July 19th, 2022 22:00
Hi @lmacri
With the forum is having server side issues, I was unable to reply to this specific post from you for the past 5 days. Am trying again now (failed!). The site complained that there are incorrect links within the message, and it has corrected them. Even when I cleared the links from your message I quoted, I still get the same error. Creating another post get a post flooding error. Now trying to add post again after waiting 36,000 seconds, see if this works. The member's dashboard doesn't load properly too, and looked like a plain html display rather than on CSS. Clearing browser's cache and restarting browser doesn't seem to help. Any update on this by chance?
Anyway, to reply to your post on 07-15-2022 04:06 AM (my time = GMT +7)
Thanks for keeping tab on the open discussion. I, and others reading - may have more insights from such.
Regarding the system requirements for the latest Support Assist v3.11.4.29, we already discussed this on page 2 of this thread, including my 02-Jul-2022 post <here > . ..
Yup, I recalled reading this discussion.
If I understand correctly, that means that any software like Support Assist v3.11.4.29 that is developed specially for the .NET (Core) Runtime v5.x must have that specific version of .NET (Core) Runtime v5.x installed - it will not run correctly with .NET (Core) Runtime v3.x , v6.x or v7.x. Unless you have other software installed that specifically requires the .NET (Core) Runtime v3.x , v6.x or v7.x. you should be able to uninstall them.
Yes, right on. To date I have discovered that despite SA requires V5.x, having other versions like v3.x, and v6.x doesn't prevent SA from running. I do notice quirks if multiple dot NET runtime versions are present - but not to the point of preventing SA to run, and to yield expected results.
According to the Support Assist v3.11.4.29 minimum system requirements you also need a "classic" Microsoft .NET Framework 4.7.2 or higher. My understanding that Windows 11 includes the .NET Framework v4.8, which is backward-compatible with other .NET Framework v4.x versions and should therefore meet that minimum system requirements of Support Assist v3.4.11.29.
Again, I second this. I do have the dot NET framework v4.8 (as in the system files version from the framework package) installed in the current framework package v4.0.30319. Do note that the framework package version is not identical to the system files version - whereas those files are on v4.8.4161.0. See the screenshot below
I don't know the exact system requirements for Dell Update (DU) or Dell Command | Update (DCU) but I installed Dell Update Windows Universal v4.4.0 on my Inspiron 5584 on 02-Nov-2021 and Dell Update Windows Universal v4.5.0 on 28-Mar-2022. Both those programs ran fine without .NET (Core) Runtime v5.0.x or any other .NET (Core) Runtime installed on my system. I have the .NET Framework v4.8 installed on my Win 10 v21H1 system (and my .NET Framework v3.5 is turned off at Control Panel | Programs | Programs and Features | Turn Windows Features On or Off), so I assume the "classic" .NET Framework v4.8 is the only .NET software I need to run Dell Update.
Interesting point you brought up here. I found (so far) that DCU UWA v4.4.0 works irrelevant of the installed version of dot NET framework and/or Desktop Runtime. I haven't actually test it without any dot NET framework and Desktop Runtime installed.
If you suspect that an older .NET Framework v3.5 is required by any software on your Windows 11 machine see my 13-May-2022 post in poitrek Dell's Application Installation Error 0x000135 about a bug in the the Win 11 update KB5013943 (OS Build 22000.675) that was installed during the May 2022 Patch Tuesday. This Win 11 update disabled the .NET Framework v3.5 and caused problems on some Win 11 machines
I read about this. Thankfully I have not encounter this bug so far.
Ling Kwa
55 Posts
0
July 19th, 2022 23:00
@lmacri I have not been able to reply to your post here, nor can I just post a message. It has been this way since July 15.
When I replied to your post on July 15, I get the error: There are incorrect links and we have corrected them all. Please check he highlighted error and try again.
I even try to remove all links within your quoted message as I replied, clear up any highlighted error, and repost it. Still the same error.
When I tried creating another message in the thread, all seemed to post well, as I can see it posted. But, as soon as I refresh the page, that reply I just posted disappear. No email notification too. Trying to repost it by copy pasting the text from my text editor, yield the post flooding error. Please wait 3,600 or even 36,000 seconds to retry.
So practically I can't post it. But when I posted a short reply to you, it went OK.
I figured that:
1. The forum server app has not been fixed
2. By unknown reason, my own thread may have been corrupted
3. There are specific words that can't be used. Once typed, the forum will auto reject the post. I can understand if its profanity. Apparently the word [Gee oh dee] is also in the list. So when I typed thank gee oh dee, I got the reject error. Where can we see this rule stated?
Any thoughts?
lmacri
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July 20th, 2022 05:00
Hi Ling Kwa:
Last year I discovered all my posts were suddenly being marked as spam and quarantined by the automatic filters because my system specs included the word "Malwarebytes" - see my 30-Aug-2021 thread Please Fix Spam Filter So It Doesn't Block the Word "M-a-l-w-a-r-e-b-y-t-e-s" in the New to Dell Community. board. Perhaps Dell updated the forum spam filters to automatically reject a word you typically use in your posts. I have no idea what words or phrases are currently on the spam filter list.
I've also noticed that if I copy any formatted text from one of my previous replies (e.g., with a custom text size or colour) and paste that formatted text into the WYSIWYG editor then my new reply will often be rejected.
DELL-Chris M noted in their topic Why Did My Post or Reply Get Marked as Spam? that one of the reason that your post might be quarantined is if "you made a series of edits to the post in quick succession". Whenever I have a post rejected with some generic "correct the highlighted text" or "post flooding detected" I make a minor edit to the content of my post (just to ensure I'm not mistaken as a spam bot trying to flood the forum with multiple copies of the identical reply in a short period of time) and wait for a minute or two before I click the Reply button and re-do the CAPTCHA. Whenever I fail the CAPTCHA challenge (which seems to happen a lot these days) I also wait for a minute or two before I click the Reply button and re-do the CAPTCHA.
If you continue to have problems posting I'd suggest you start a new topic in the New to Dell Community board and make sure you @mention one of the Community Managers like Dell-BradL or DELL-Chris M (e.g. type in "@ Dell-BradL" without the space or quote marks) to get their attention.
lmacri
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July 20th, 2022 18:00
Hi Ling Kwa:
Dell still seems to be in the middle of making changes to the forum software. I couldn't post earlier this afternoon because the all the Reply buttons disappeared after I logged in - see filbert's 20-Jul-2022 Cannot Reply to Any Posts. Reply Buttons Have Disappeared in the New to Dell Community board. Luckily, that particular problem seems to have been fixed this evening. As I previously suggested, if you continue to have issues you should start a new topic in the New to Dell Community board to ensure the Community Managers know what's going on.
See my ASoft .NET Version Detector output in my 17-Jul-2022 post <here>. I have .NET Framework v4.8.4510 on my Win 10 machine, but the files are located in C:\Windows\Microsoft.NET\Framework64\v4.0.30319. The CLR 4.0 (Common Language Runtime 4) is the base runtime environment that runs the code and provides the services for all the MS .NET Framework v4.x.x versions - see the MS support article .NET Framework Versions and Dependencies.
Unlike SupportAssist, Dell Update can't run hardware scans, so you might be right that Dell Update doesn't require a "classic".NET Framework. I'm not really concerned because Dell Update Windows Universal v4.5.0 and SupportAssist v3.4.11.29 are both running as expected on my Inspiron 5584, and I'm not going to uninstall the .NET Framework v4.8 and/or .NET (Core) Runtime v5.0.17 from my system just to test what happens.
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64-bit Win 10 Pro v21H2 build 19044.1826 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19400.3 * Malwarebytes Premium v4.5.11.202-1.0.1716 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.5.0 * My Dell v2.0.30.0 * Fusion Service v2.0.58.0 * Inspiron 5583/5584 BIOS v1.18.0 * ASoft .NET Version Detector v21R
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Akshay Pipaliya
1 Message
0
September 1st, 2022 08:00
Same Problem occurred but not get proper solution
lmacri
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September 1st, 2022 09:00
Hi Akshay Pipaliya:
This thread is over two months old so you might want to start your own topic in the SupportAssist fo PCs board.
Please let us know your Dell computer model and your Windows operating system. If you have a Win 10 or Win 11 OS please include the edition (Home or Pro), version and build number shown at Settings | System | About | Windows Specifications. It would also be helpful to know your current version of SupportAssist and Dell Update (check at Control Panel | Programs | Programs and Features) and your current Dell BIOS version (open a Run dialog box, enter msinfo32 to open your System Information panel, and look for the “BIOS Version/Date” field).
When you say you have the same problem being discussed in this thread does that mean that both SupportAssist and Dell Update don't install correctly? What error message do you see?
Please read samsuzzoha's 28-Jul-2022 SupportAssist Not Updating for a few suggestions if SupportAssist v3.11.4.29 is not updating or installing correctly. Note that the minimum system requirements posted <here> for SupportAssist v3.11.4.29 have changed and MS .NET (Core) Runtime v5.0.17 is now required in addition to MS .NET Framework v4.7.2 or higher. From my Inspiron 5584:
There are multiple users reporting in the SupportAssist for PCs board that they have been unable to install or run SupportAssist v3.11.4.29 (rel. 23-Jun-2022) and many have decided to wait for the next v3.12.1.180 installer that Dell started pushing out to a limited number of machines this past week.
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64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.1 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.14.210-1.0.1751 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620