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October 5th, 2022 00:00
Support Assist stuck on splash screen
I'm a Software Engineer and I have multiple versions of .NET FWK installed (4.6.2, 4.7, 4.8, NET CORE 2, 3, NET 5 and 6)
Support assist worked on a vanilla out of box installation, after installed my development tools, Support Assist stopped working and it remains stuck on the blue splash screen with the message (This is taking longer than expected. We recommend restarting your PC and trying again.)
Other colleagues have this issue too
I've had two 9520 XPS 15s in the past month, both can reproduce this issue.
I guess support assist is unable to detect the correct runtime ? Is there a way to get around it ?
The services seem to be working fine, since I get notifications about backups being taken in the background.

