SupportAssist

Question

SupportAssist app not working

DELL-Nat M · Answer

If your system is still under warranty, please contact support by clicking on Get Help Now at the bottom right corner of the screen to receive individualized support.
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If you're experiencing issues with SupportAssist not working as expected, we recommend starting with a clean uninstall followed by a fresh install.

Go to Control Panel, then Add or Remove Programs, and then Uninstall.
Afterwards, restart your computer (do not skip this step, it is essential to resolve the issue)
Reinstall Support Assist from this link > https://www.dell.com/en-us/lp/dt/support-assist-for-pcs
Click Launch and test the new version.

If you encounter issues reinstalling SupportAssist, follow these steps:

Download the Microsoft Troubleshooter Tool, open the file, and click Next to run the tool.
Click Next, select Uninstalling, choose Dell SupportAssist from the list of programs, and click Next to uninstall.
If the uninstallation was successful, close the troubleshooter and restart the system (do not skip this step, it is essential to resolve the issue).

Ensure that the following five Windows services are removed from Windows Services when an uninstall is done and started when an upgrade or new install is performed.

If they were not removed, please refer to the video below for the complete step-by-step instructions:

peterjmck · Answer

Anyone got any possible solutions?

SenseiNass · Answer

if it is 4.6.3 Version i read once in the forum there is an issue with it  wait for the upcoming version  because I have the same issue  here is issue screenshot

lmacri · Answer

Hi peterjmck:

See my post today (25-Mar-2025) in joeread's Support Assistant always causing errors about the latest SupportAssist v4.8.1.27758. Early reports suggest this new version has fewer bugs than the previous v4.6.3.32388.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5608 * Firefox v136.0.2 * Microsoft Defender v4.18.25010.11-1.1.25020.1007 * Malwarebytes Premium v5.2.8.173-128.0.5184 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

spdbeach · Answer

my v 4.8.2 crashed not sure if a win11 update or dell update but says taking longer than expected. Tried reinstalling. still crashed

lmacri · Answer

my v 4.8.2 crashed not sure if a win11 update or dell update but says taking longer than expected. Tried reinstalling. still crashed Hi spdbeach: What is your Dell computer model, Windows operating system [if WIn 10 or Win 11 open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number] and BIOS version? To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named 'BIOS Version / Date' in the summary. There have been ongoing problems with SupportAssist v4.x since v4.0.0 was first released in March 2024.  See my 08-Feb-2025 post in ygil's BSOD issues after Windows Updates explaining why I removed all SupportAssist-related software from my Inspiron 5584 after my Dell service warranty expired. I noted in ygil's topic that I was using the Dell Update for Windows Universal v5.4.0 app recommended on my Inspiron 5584 support page to check for available updates for my Dell software and hardware drivers.  However, there have been major changes made to the latest v5.5.0 of Dell Update, and it looks like I'll be uninstalling that app as well if no one from Dell responds to the concerns I raised in my 05-Apr-2025 topic Dell Update v5.5.0 (rel. 01-Apr-2025) Installs Unnecessary Bloat. ----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5737 * Firefox v137.0.1 * Microsoft Defender v4.18.25030.2-1.1.25030.1 * Malwarebytes Premium v5.2.10.182-130.0.5212 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.5.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

spdbeach · Answer

@lmacri​  info  win11 build 26120.3862 dell G7 7790 Del bios 1.27.0  9/13/23 the assistant was working fine unit recent windows update.

lmacri · Answer

win11 build 26120.3862 dell G7 7790 Del bios 1.27.0  9/13/23 the assistant was working fine unit recent windows update. Hi spdbeach: Am I correct that OS build 26120.3862 is a BETA version of Win 11 v24H2 installed by KB5055613 (rel. 11-Apr-2025) and if so did you deliberately enroll in the BETA release channel of the Windows Insider Program to test preview builds of Win 11? If the service warranty for your Dell G7 17 7790 as not expired yet you can contact Dell customer support by clicking the blue Get Help Now button in the bottom-right corner of each page on the forum to start a Live Chat.  After you type in your question an automated chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service rep. However, I suspect Dell customer support will tell you that they cannot assure their Dell software is compatible with Windows Insider preview builds of Windows 11. My only other suggestion is that you try a clean reinstall of SupportAssist as instructed in employee DELL-Nat M's 24-Dec-2024 post in MichaelInParis's Any way to reduce the size of the DTPDB.DB file? just in case any remnants of previous SupportAssist versions are causing a conflict with your OS.  A companion YouTube video is posted at Dell SupportAssist Clean Reinstall that shows how to run the Microsoft Install or Uninstall troubleshooter to remove remnants of SupportAssist off your system that are often left behind by a 'normal' uninstall from Control Panel | Programs | Programs and Features. -----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5737 * Firefox v137.0.1 * Microsoft Defender v4.18.25030.2-1.1.25030.1 * Malwarebytes Premium v5.2.10.182-130.0.5212 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.5.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Timo4 · Answer

All I am seeing when trying to install is a flash, like it wants to install something. Nothing is installed though. I've tried everything I saw online.

lmacri · Answer

All I am seeing when trying to install is a flash, like it wants to install something ... Hi Timo4: See GlobalFS's 16-Nov-2025 SupportAssist is not installing, who reported a similar problem with the previous SupportAssistInstaller.exe v4.10.1.42635. Unfortunately, GlobalFS didn't respond to my questions <here> about their Win 11 v25H2 OS so I'm not sure if they ever found a solution. If you're still having problems installing SupportAssist v4.10.x download the current SupportAssistinstaller.exe v4.10.6.48176 from the direct download link at https://downloads.dell.com/serviceability/catalog/SupportAssistinstaller.exe and save to your desktop, close your browser, right-click the .exe file, and choose 'Run as Administrator'.  If that doesn't help post back and let us know your Dell computer model, the version and build number of your Windows operating system [open a Run dialog box (Windows key + R) and enter winver], antivirus, and BIOS version.  To find your current BIOS version open a Run dialog box, enter msinfo32 to display your System Information, and look for the field named 'BIOS Version / Date' in the summary.  NOTE: If the service warranty for your Dell computer has not expired you can contact Dell customer support directly by clicking the blue Get Help Now located in the bottom-right corner of each page of this forum to start a Live Chat and ask them for assistance. After you type in a brief summary of your problem the automated chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service rep. -----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6691 * Firefox v146.0.1 * Microsoft Defender v4.18.25110.6-1.1.25110.1 * Malwarebytes Premium v5.4.5.226-146.0.5441 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

SupportAssist for PCs

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