Issue/Concern

Qty

Source

Notes

Performance

Phone keeps freezing

Regular unfixable crashes / screen freezes. have to remove battery to reset   

irregular crash where pressing home button when on homepage causes vibrate to engage constantly, have to remove battery to reset

BIG BUG on my phone:  twice today the end call button has ceased working and so I have had to take the battery out to stop the call.

Phone slower

Moving icons in Quick Select panel causes restart

Animations such as fade in and out jumpy not smooth like in 1.6

The upgraded unit shuts down on its own (in pocket, on my table and in the middle of conversations) and the power button becomes unresponsive. Only solution is to remove and reinsert the battery.

Keep getting error message... 'The application Messaging (process com.android.mms) has stopped unexpectedly. Please try again.

Vibration notifications not working on any of the default apps, email, sms or calendar

Really sluggish performance

Power button sometimes ignored, sometime switches off streak (when pressed quickly)

Folders sometimes refuse to open (only reboot fixes this)

15

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344981/19747666.aspx#19747666

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19748187.aspx#19748187

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345024.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345084.aspx

http://streak.tommed.co.uk/

Keyboard

Wants old keyboard back with numeric keyboard to the side; entering text is less accurate; no cursor to show where user is editing; text disappears from boxes; no arrows on keyboard to allow accurate editing, haptic feedback vibrating to suggest a key was pressed but no letter actually inputted; no way to force keyboard open by pressing the middle key and no hide button now; Please give us back the original keyboard that shipped with Android 1.6 on the Dell Streak. Give us the option to choose between the new keyboard and the old keyboard from within the "Input Method" menu. One of the main reasons I chose the Dell Streak over the Apple iPhone was because of the unique keyboard it offered. This has now been replaced by a keyboard that is inaccurate and not speed type friendly. I personally had achieved around 60 words per minute with the older keyboard by typing with multiple fingers on one hand.

There is no directional keypad/buttons on the Dell Streak, and the Old Keyboard at least had a left and right cursor keys. For example, You try selecting the exact location you want the cursor to be in for editing text by using your finger on a touch screen where characters are as little as 1.5mm wide without directional arrow keys to adjust the cursor position and tell me you can achieve this with the new Dell Streak keyboard.

It is also impossible to go down a line when the line you want is not visible and by no means accessible without some form of directional control button, i.e. a keyboard with arrow keys on it. This is now a common problem when editing text in a text field that only shows a portion of text and is not scroll-able without directly scrolling the cursor using cursor keys.

This is a huge problem and needs some sort of solution that doesn't involve the user purchasing a 3rd party keyboard app when the phone was originally equipped with such a tool before the android 2.1 update became thrust upon us.

The original Android 1.6 Soft Keyboard had everything onboard to solve any of the above issues with cursor movement, whereas the new keyboard doesn't even have a cursor key. This old keyboard needs to be packaged up as a free download to Dell Customers in the form of a Software APK package that we can add to the dell streak.

Keyboard is not as responsive as before.

Hate the new keyboard; not as accurate as it once was; the old 1.6 keyboard really set the Streak apart from the Iphone.

PLEASE can we have the numeric keypad back, maybe as an option in settings

12

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344981/19747666.aspx#19747666

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345702.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345398.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345644.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345551.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19747829.aspx#19747829

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19747968.aspx#19747968

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19748187.aspx#19748187

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345161.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345915.aspx

http://streak.tommed.co.uk/ 

Intended feature of the O/S update. Customer -requested feature.

*One customer tweeted possible step to improving keyboard performance was to perform screen calibration. Instructions found in the DellTM Streak Security and Software Reset Guide here.

Non-O2 Customers Rec'd False Updates

rec'd update message and it appears to upgrade the phone, but customer is still left with 1.6

Unable to run update (unlocked UK Streak) from Dell; now have 1.6 w/random flashing keys;

Just sat through best part of a 90Mb update for a non-O2 Streak (so bought direct from Dell UK, on Vodafone) - restarted but still 1.6

11

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19346114.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19744939.aspx#19744939

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19744628.aspx#19744628

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344928/19744475.aspx#19744475

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344928/19744632.aspx#19744632

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344928/19744641.aspx#19744641

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345037.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19344979.aspx

http://streak.tommed.co.uk/

Amy will reach out and collect svc tags from these folks.

Non-O2 customers were not supposed to get the 2.1 update.

Wallpaper/Home Screen

Dislike new wallpaper; preferred the way the "rooms" (pages) could be used to separate out 'business' & 'leisure' functions

PLEASE can we have a portrait set up for the home screen - NO ONE surely holds the Streak in such a manner??!! It's a tool to work with not a gimmick!

I can't have full-frame wallpapers made from my own pictures anymore

Selecting certain live wallpapers causes device to soft boot from the o2 screen

Very hard to move icons and delete them on launcher

Wallpaper crop region on gallery wrong shape when setting wallpaper from photo

Widget menu very slow on home screen

Live-Wallpaper selection will not switch to portrait orientation.

No control over number of 'home screens' - not a complete deal breaker but why take that away?

Dragging an item from the Apps menu to the desktop no longer creates a shortcut (it did in 1.6)

Uninstalling an app which has a shortcut in a launcher folder leaves the shortcut there to the app that no longer exists

11

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345398/19747682.aspx#19747682

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19748187.aspx#19748187

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345409/19746366.aspx#19746366

http://streak.tommed.co.uk/

Camera

Get front and back camera

Settings Tray in new Camera app is difficult to operate and obscures view

Extremely slow shutter speed

No self timer on camera. Have to use CameraFX now.

When you take two or three photos in a row only the first picture will be saved when viewing back in gallery. Also where the hell has the front camera/camcorder option gone

Front camera missing from Camera App

8

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345702.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19748558.aspx#19748558

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345409.aspx

http://streak.tommed.co.uk/

Front camera option not supported by the update.

More to come on this feature soon.

WMV Playback

Want to play wmv files;; lost WMV support

Won't play WMV/WMA files

8

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345702.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345398.aspx?PageIndex=2

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345252.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345109.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345409.aspx

http://streak.tommed.co.uk/

*One user resolved by downloading 3rd party app - arcMedia.

Keys Flashing

back", "menu" and "home" keys flashing 3/4 times after each minute or so

6

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19344971.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19744805.aspx#19744805

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19744702.aspx#19744702

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345294.aspx

http://streak.tommed.co.uk/

May be related to non-O2 UK/EMEA customers who bought from Dell Direct.

Amy will reach out and collect svc tags from these folks.

Wi-Fi 2.4GHz

In the UK we are allowed to use Channels between 1 through 13. Dell Streak running Android 1.6 could see all of these whereas Dell Streaks running Android 2.1 will only see channels between 1 through 11. Most of our infrastructure uses the two channels (12 & 13) above 11 because of interference problems from surrounding networks as defined by our site survey. We cannot reconfigure our network infrastructure to use channels below 11 as it reduces data rates too much because of the saturation from other network traffic. Dell Streaks internal hardware could support all of these channels but the software has removed this functionality. The Streak will also not always automatically reconnect to networks between channels 1 & 11 and to get it to renegotiate a connection Wi-Fi has to be turned off and then back on again on the phone.

Can't connect to Wi-Fi anymore

Not possible to Add a Google Account (Gmail) beyond the first configured. After timeout the error message "You don't have a network connection." is raised - despite having Wi-Fi connection and being able to read first Gmail account fine.

Wi-Fi not always re-authenticating after resume.

Will not connect to work Wi-Fi, gets stuck requesting IP address. Other 2.1 devices work fine

Gmail account linking doesn't work over WIFI, only 3G (O2 know about this)

6

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345551.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19747968.aspx#19747968

http://streak.tommed.co.uk/

*Possible solution suggested by another user:

Turn wireless off and login into Google via phone data connection.

You can then turn wireless back on and it all works.

Browser

Tab layout lacking in built-in browser; had to download 3rd party app

Browser broken; back button doesn't work; selecting links is less accurate; no idea if page is downloading unless you scroll to the top of page; scrolling is worse; some pages not rendered correctly (i.e. eBay watch list on full site); pop-up links fail to show;

Browser Thumbnail view gone

 Scrolling is almost impossible

4

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345702.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345398.aspx

http://streak.tommed.co.uk/

GPS

seems to take forever to find now  for a signal

I have no voice in navigation. In the text-to-speech settings it all seems ok and the "install voice data" is grayed out so I'm assuming it is installed, although maybe incorrectly.

calls going straight to voicemail when connected to gprs

Apps that use Google Maps with the Show My Location feature will crash. The cause is this age-old bug - developers can work around it, but we shouldn't have to: http://groups.google.com/group/android-developers/browse_thread/thread/43615742f462bbf1/f29ee0a153d98f93

4

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345644.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19344950.aspx

http://streak.tommed.co.uk/

Battery Life

seems considerably shorter

4

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19747968.aspx#19747968

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345823.aspx

http://streak.tommed.co.uk/

Screen Unlock

Doesn't always work

Screen can be unresponsive when locked - often when there is nothing on the screen

Sometimes impossible to answer a call - phone rings, backlight stays off - power button turns screen on but cannot unlock

4

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19748558.aspx#19748558

http://streak.tommed.co.uk/

Email Client

Doesn't work

No way to move email messages between email folders in email app.

Mail no longer has the 'select entire folder' option, and no way to tick all items. Similarly, 'ticked' mail items should be automatically unticked after being marked read/starred.

When emailing something from another app -  there is no way to choose which Gmail account to send it from

4

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19748558.aspx#19748558

http://streak.tommed.co.uk/

Music Playback

MP3's stutter when background data is enabled and an email is downloading.

music does not stop when headphones are moved whilst music is playing

Albums start playing backwards - usually when playing is started in music player then return to home page with player there.

3

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19748534.aspx#19748534

Bluetooth

not working properly; need to increase distance levels

3

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345398.aspx?PageIndex=2

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345915.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345398/19748290.aspx#19748290

Music Files

cant load any music  to the SD card that the phone will see .u access the SD card & the music is there but cant access it form the phone ,

going from recently added to albums in music is slow, jerky

3

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345644.aspx

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345823.aspx

Photo Editor

Bring back the photo editor

3

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345398/19747682.aspx#19747682

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345409/19746366.aspx#19746366

http://streak.tommed.co.uk/

G-sensor

Seems to be mirrored, from left to right for games like doodle jump (means I tilt the screen left to go right, and tilt right to go left).

Accelerometer is back-to-front in some applications e.g. Doodle Jump

3

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19744965.aspx#19744965

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19744702.aspx#19744702

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19344971.aspx

http://streak.tommed.co.uk/

Incoming Texts

texts get received far slower

2

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19744702.aspx#19744702

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19344971.aspx

Reduced screen space

widgets taking up far too much room on launcher

2

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344981/19747666.aspx#19747666

Cannot Restore Old Backups

After 2.1 Update and Installing New PC Suite, cannot restore previous backups and performing a new backup results in 0 bytes.

2

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345723.aspx

Per update messaging, users were instructed to backup their data to the SD card. "Anything not stored on the SD card will be erased."

Leaked 2.1 Update Better

the leaked version of 2.1 didn't have these issues

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19344971.aspx

Settings > Manage Applications

Doesn't retain the setting "Filter - Running" and defaults to downloaded - not much use if I can't get to the market place.

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19345723/19747968.aspx#19747968

Screen Standby

Every now and again, the display will go into a strange mode (that does not appear to be available in any options) where the screen will not shut off properly but instead dims down and locks input functions. The screen displays the correct date and time and the backlight stays on but very dim and causes the battery to be exhausted inside of 4 hours. The only way to get out of this strange standby mode is to power off and restart the Streak. This low light level perhaps maybe advantageous as an option for night driving though.

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345551.aspx

Contacts

all contacts lost

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

Downloaded/Installed Games

all games that were installed to SD have also been lost

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

Volume Controls

are reversed in landscape mode

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19344971/19747177.aspx#19747177

Headphone

level is lower

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345644.aspx

Voice dialer

does not work

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345702.aspx

Music Player

 its flat; doesn't sound right

1

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19345702.aspx