Start a Conversation

Unsolved

This post is more than 5 years old

D

363661

December 22nd, 2013 04:00

Venue 11 Pro: My WiFi adapter dies ever night!

So this doesn't happen during the day. It's only when I leave my Venue 11 Pro plugged in and sleeping over night. The next morning when I wake the machine up, I've got no WiFi and the network adapter icon in the system tray shows up with a red X on it. When I go to the Networking center, no network adapter appears installed. In Device Manager the network adapter appears with a yellow exclamation mark and a message that the device failed and could not be restarted. I can do nothing to get it working again other than re-starting the computer.

Am I the only one experiencing this issue? Is there a fix? I'm assuming it's a software/driver issue since a reboot fixes it.

Also, I have updated to the latest driver package for the network adapter.

1 Message

May 7th, 2015 11:00

Someone at Dell needs to figure this out.  I've got three devices that have this issue for certain that are tablets all running Windows 8.1.  As for listing the specific router model.  You've lost your mind.  I can confirm that this issue of the WiFi card in the tablet not properly waking up after the tablet is put to sleep will occur on almost ANY network.  I've witnessed it on Ruckus, Watchguard, Netgear, and Cisco routers.  The next thing that irritates me about this particular case is I think I'm fighting this issue on a couple of our other Latitude laptops that our executives carry.  I'll be opening a case with Dell directly hoping to get this resolved.  Sleep for a laptop/tablet for executives and sales reps is a requirement.  For myself in IT - sure would be nice.

No Events found!

Top