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August 30th, 2009 19:00
Removal of Total security 2009 spyware program
I has a Dell Deimension 4600 using windows XP. Last night the spyware malicious program Total Security 2009 some how downloaded it self. Now I can not access anything, no internet, so virus protection, no firewall, no programs or documents. I have the Windows Defender on a CD but I can not get to safe mode to intall it. Can anyone give me any suggestions on how to get this off my computer or how to get to safe mode to install the windows Defender to get this off my computer?
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Bugbatter
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20.5K Posts
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August 30th, 2009 21:00
Hi klee11750,
Your computer has a really nasty infection. Windows Defender will not be able to fix it. If you want to try to get this cleaned up on the forums, you may need to attach some files, and presently the Dell forums are not able to handle attachments.
I suggest posting at either of these two forums where the helpers have had experience with this particular variant:
http://spywarehammer.com/
http://www.techsupportforum.com/security-center/virus-trojan-spyware-help/
gr3gg
3 Posts
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September 20th, 2009 03:00
Hello klee11750,
here is explained how to access programs when you have total security: http://www.pcindanger.com/total-security-removal.html
don't have this problem, so don't know if it works.
cheers
Bugbatter
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20.5K Posts
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September 20th, 2009 05:00
Those instructions involve working in the registry and downloading another program that may cause conflicts and make matters worse.
Please note the list of trained helpers in this announcement: Please Read This Before Posting For Malware Removal Help
The helpers listed are familiar with this infection and can advise on how to handle it in an appropriate and timely manner.