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March 23rd, 2024 05:48

Bad perfomance on AC

Hi, I'm having a problem with my computer,I play some games and my fps is usually 60 with battery and 90-120(max) when plugged in but for the past week my fps remains the same it used to be in battery but when I plug it in for some reason the FPS just drops to less than 20. Can someone help me fix this?

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8.1K Posts

March 23rd, 2024 06:35

Check in BIOS settings to see if the AC adapter is recognized and the battery is charging.  A faulty AC adapter may provide power to run the system but CPU performance will be limited by system BIOS and the AC adapter won't charge the battery.  If that is the case, replace the AC adapter will resolve the gaming performance issue.

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March 23rd, 2024 07:57

@Chino de Oro​ I checked it now, the AC adapter is recognized as 65W and the battery is charging

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8.1K Posts

March 23rd, 2024 09:07

Run some games with the AC adapter plugs in, go to Task Manager, select Performance tab, select CPU and check CPU speed.  Comparing it to the base speed. 

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March 23rd, 2024 09:25

I've also noticed that the speed is around 3GHz when the game isnt running, but when I open the game it drops to around 2Ghz (Base speed : 2.42Ghz)

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8.1K Posts

March 23rd, 2024 09:43

Disk activity is okay, GPU is in good range, but your system memory ran out and it could be the reason for the framerate to drop and CPU speed to stay low.  Check the processes tab to see which process has taken up the most of your system memory. 

Run the same test again with AC adapter unplugged and check for memory usage.  Start the troubleshooting from there.

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8 Posts

March 23rd, 2024 10:16

OMG thx u so much, I uninstalled  few apps that were working in the background and disabled a few processes, now my memory usage is around 6.8GB and my FPS is 100+. Thanks a lot!

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8.1K Posts

March 23rd, 2024 10:35

Glad to see the issue was resolved.  If those uninstalled apps are needed, you may consider to add more system memory to accommodate your needs.

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March 24th, 2024 15:01

There seems to be another problem, My cpu's speed doesn't exceed the base speed whenever I'm playing the game and the FPS drops suddenly. The temperature is around 75C. 

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8.1K Posts

March 24th, 2024 20:34

Take note of what change has been made to the system in the past week and undo, uninstall, disable those changes for testing.  There also are few resets to try.  Remove AC power, remove battery, press and hold power button for 30 seconds.  Reattaching powers and test again.

Clear NVRAM, RTC reset.  With power plugs in, press and hold power button until the light lights up.  After release the power button, system should power on and off, cycling a few times.  Afterward, you will need to reset date and time.  This process is not available on all systems.

Reset BIOS settings to default.  Simply access BIOS settings via F2, select default and apply.  If certain custom settings was made, change the settings to match the hardware change.  Save and exit.

Temperature around 75c is not a concern.  The CPU does not get throttled until it gets over 90c.

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March 25th, 2024 12:43

I did everything u said, I reset the BIOS, cleared NVRAM,RTC reset but nothing seems to work. The FPS isnt very stable.

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8.1K Posts

March 25th, 2024 13:37

When you monitor the performance, if you see the FPS dropped when system memory ran out, that is the cause.  Unless your system has memory leak, you can free up memory usage prior to gaming by disable and end task of unneeded apps/services.

Just a thought, web browsers such as chrome and edge are known for memory hoarder.

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March 26th, 2024 13:43

My ram usage is fine now, when the games running It takes about 75% of the ram. My FPS is at 70-90 but there are random sudden drops and it takes a few seconds for the Fps to get better

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8.1K Posts

March 26th, 2024 22:07

It could be other factors, such as the Intel Iris.  You can attempt with roll back driver to see if it can gain previous performance.

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March 27th, 2024 14:05

I reinstalled the driver, it didn't change much.

I've also noticed something. When I'm running the game on AC, the CPU usage is around 30% and the GPU usage is at 100%. When I unplug my laptop the CPU usage is the same but the GPU usage drops to like 40-50% and the FPS gets better.

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