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December 14th, 2021 00:00
TPM is missing in bios settings (in security)
Hello I tried almost everything possible to get back TPM option into dell vostro (win 10 64 bit), but nothing helped:
Tried turn off pc, unplug for more than 30 secs, plug back cable, go to bios to check if it is back - no it wasn't.
Also tried to download TPM 2.0 updater, but after running it, it returned me error.
When I checked in bios I have there UEFI not Legacy mode.
When I win + R and run TPM.msc it gives me: Compatible TPM cannot be found.
It annoys me because always when I turn on computer it shows me screen with Alert. that TPM is not found, so it not boot/load system until I won't press continue.
Is there is a possible way how to get it back into bios and then enable it?
My premium support/warranty is expired, so I am trying to fix it by myself - if it is even possible.
ejn63
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30.2K Posts
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December 14th, 2021 07:00
The system likely uses Intel PTT, not a true TPM. As long as it wasn't originally sold in a part of the world where such technology is banned (China, Russia, parts of the Middle East).
(edited)
ejn63
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December 14th, 2021 04:00
We need the model number and CPU model to answer.
NoroK
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December 14th, 2021 05:00
Dell vostro 14 5468
CPU: i5-7200U CPU @ 2.5GHZ 2.7GHZ
NoroK
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December 14th, 2021 15:00
All right so I found out i don't have even PPT option in bios in security part :D, I tried steps from this: ... https://www.intel.com/content/www/us/en/support/articles/000055109/intel-nuc.html
When I installed win 10 64 bit installer for bios update, it get me error: This BIOS update file is incomaptible with this system. There could be overground for that maybe to put it on usb (as BN0085.bio) and load/install it from bios - but I hadnt tried that.
But before trying intel's bios updated I already installed in past Dell vostro bios update (but nothing changed for me)
After bios update fail - I downloaded and install Intel® Management Engine Consumer Driver for Windows® 10 64-bit for Intel® NUC, but nothing changed, in bios it is not still visible.
Rodrigo Feliciano
1 Message
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June 14th, 2023 08:00
I had exactly the same problem, but I managed to solve it in a very simple way:
Ender1
2 Posts
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September 26th, 2023 16:08
@ejn63 System Model Latitude E7270
Processor Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz, 2801 Mhz, 2 Core(s), 4 Logical Processor(s)
Ender1
2 Posts
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September 26th, 2023 16:08
I have no tpm in my bios nor the ppt
ejn63
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September 26th, 2023 16:51
That system should have a trusted platform module -- assuming it was sold originally in a part of the world where that technology is not illegal (it is illegal in China, Russia and much of the Middle East).
It's also several years old, so it's not beyond the realm of possibility that the chip may have failed.