I ordered a Dell New Inspiron 5509 laptop on 8th January 2021. I paid the full amount through PayTM UPI linked with HDFC bank (Through Dell Website).

But till today after two weeks, I have not got any confirmation either the receipt of money or the delivery date from Dell. I have sent mail 10 days back to india_csb_care@dell.com and SBindia@dell.com. I have also sent the bank statement, UPI transaction ID received from bank to Dell. But no response from Dell. My Dell account page has no info regarding the order status.

The customer care is literally not reachable and it has taken anywhere from 10 minutes to 30 minutes to even get connected with a person. Even after explaining the issue, every time from the beginning, I get a standard reply that I am being assigned with case reference number  and forwarded to sales team.

Hope Dell resolve this issue ASAP.