Unsolved
This post is more than 5 years old
Community Manager
•
56.9K Posts
•
232.1K Points
0
19054
August 10th, 2009 09:00
BSOD Blue Screen Error when running Windows Update
In any operating system, you must disable power management (hibernate, sleep, hybrid sleep) BEFORE initiating Windows Updates. What is happening is the PC will go into some sleep state while the Windows Updates are downloading which causes the BSODs.
DELL-Chris M
#IWork4Dell
FAQ Customer Care, Out of warranty repair, Find your Service Tag, Get a copy of your Dell invoice
0 events found
No Events found!
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
August 29th, 2009 14:00
***Please Note***
Vista 64-bit computers with SP1 installed are also getting BSOD.
The problem is with KB973879. If you follow the instructions below, it will remove it and fix the BSOD
Start, control panel, programs and features, view installed updates.
Click on the update(s) that you want to remove (I only removed the KB973879), then click uninstall.
I also have my Windows Updates set to notify when there are new updates.
After the update is removed, I would suggest installing Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - ALL Language Standalone (KB948465)
If you have many computers, I recommend using Windows Server 2008 Service pack 2 and Windows Vista Service Pack 2 - All Language Standalone DVD ISO (KB948465)
Rick
Sarahbear6887
4 Posts
0
September 13th, 2009 20:00
Thanks Rick but I checked and I don't have that update in my list.
jrapleejr
15 Posts
0
September 27th, 2009 00:00
Just to let everyone know this issue has been fixed. Version 2 is now out. SO if you see this update on your windows update you can now install it.
http://support.microsoft.com/kb/972036