@PSI1- The solution, which I shared with Dell and am now sharing here is:
I started with Windows 11 25H2 patched to 2025.11.11 updates.
Dell Display and Peripheral Manager 2.1.2.12
I followed this procedure exactly:
1. In Control Panel\All Control Panel Items\Programs and Features I noticed the application had installed this ancient 2017 version of the VC++ redistributable. I uninstalled it.
2. I saw the installed version of 2015-2022 VC++ had an update. I downloaded and installed the latest x64 version from Microsoft. Latest supported redistributable version. It upgraded to this version.
3. I restarted my computer.
4. During the shut down phase of the reboot I unplugged the mouse.
5. During the POST/Boot phase I plugged in the mouse.
6. Upon entering Windows I Launched the Dell Display and Peripheral Manager application.
7. I clicked on the gear in the upper right corner with the orange dot indicating an update.
8. The application took me to the updates which still said the mouse needed updated.
9. I click the update button and this time there was an animation indicating it was flashing the firmware that wasn't previously shown. (This should have been a clue to Dell support that it was an application issue.)
Upon successful completion my mouse now showed the updated firmware version and the prompt to update it stopped.
Dell Display and Peripheral Manager failed to update firmware of a device. Firmware update loop.
I recently purchased a Dell Pro Wired Mouse MS3220. Upon plugging it in it asked to install DDPM which I did. Upon loading the application said the firmware on the mouse needed updated. I thought I updated it but when the application returned after the update it said it still had the same update available.
I called Dell Support. After watching them repeat the same process over and over again without success, they finally said my PC was too old and put the case on hold. I knew this wasn't a valid statement.
PSI1-
1 Rookie
•
3 Posts
0
November 14th, 2025 21:31
@PSI1- The solution, which I shared with Dell and am now sharing here is:
I started with Windows 11 25H2 patched to 2025.11.11 updates.
Dell Display and Peripheral Manager 2.1.2.12
I followed this procedure exactly:
1. In Control Panel\All Control Panel Items\Programs and Features I noticed the application had installed this ancient 2017 version of the VC++ redistributable. I uninstalled it.
2. I saw the installed version of 2015-2022 VC++ had an update. I downloaded and installed the latest x64 version from Microsoft. Latest supported redistributable version.
It upgraded to this version.
3. I restarted my computer.
4. During the shut down phase of the reboot I unplugged the mouse.
5. During the POST/Boot phase I plugged in the mouse.
6. Upon entering Windows I Launched the Dell Display and Peripheral Manager application.
7. I clicked on the gear in the upper right corner with the orange dot indicating an update.
8. The application took me to the updates which still said the mouse needed updated.
9. I click the update button and this time there was an animation indicating it was flashing the firmware that wasn't previously shown. (This should have been a clue to Dell support that it was an application issue.)
Upon successful completion my mouse now showed the updated firmware version and the prompt to update it stopped.
I hope this helps someone else.
PSI1-
1 Rookie
•
3 Posts
0
November 14th, 2025 21:04
Dell Display and Peripheral Manager failed to update firmware of a device. Firmware update loop.
I recently purchased a Dell Pro Wired Mouse MS3220. Upon plugging it in it asked to install DDPM which I did. Upon loading the application said the firmware on the mouse needed updated. I thought I updated it but when the application returned after the update it said it still had the same update available.
I called Dell Support. After watching them repeat the same process over and over again without success, they finally said my PC was too old and put the case on hold. I knew this wasn't a valid statement.