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64 Posts

13536

July 8th, 2008 10:00

Folder Will Not Delete

Unable to DELETE a folder nor the FILE it contains .

 

 

I get a message "the FILE can not be found , Please

Locate the File and TRY AGAIN" .

In Advanced Attributes all boxes are unchecked .

 

 

It is a recent file that i may have changed the name

or deleted , but do not remember what i did .

 

 

There is ZERO bytes in the FILE and also the FOLDER .

 

I just want to remove it from the desktop .

 

Any suggestions ?

 

Thanks

 

        Dan

 

182 Posts

July 8th, 2008 12:00

daft question, have you tried to reboot your machine, and then try and delete it,

 

as an application or utilite may of lock the folder or file

 

 

3 Posts

July 8th, 2008 14:00

Probably trojan :)

Viruschief or VirusTotal online scanners can help u..

984 Posts

July 8th, 2008 18:00

The solution here should work if it is in program files.

4 Apprentice

 • 

20.5K Posts

July 8th, 2008 22:00

whoami, let us know if you are successful.
Thanks.

241 Posts

July 9th, 2008 20:00

Not 100% sure it applies to Vista but a known issue with prior operating systems in a specific circumstance. A limitation exists where the filename and its full path cannot exceed 256 characters i.e.

 

<drive_letter>:\dir_1\dir_2\....dir_n-1\dir_n\filename.xyz =<256 chars

 

In this case you get the error message about the file being missing but you can see it.

 

How to fix it, again unsure about specifics but normally I would use the subst command to make a directory have its own drive letter i.e.

 

subst x: <drive_letter>:\dir1\dir2\ etc.

 

This would mean that the x: drive is really a directory within the path to the file you cannot delete so now all that bit of the path which is in the subst command has been replaced by a single letter making the path much shorter. Navigate down the x: drive, delete the file, go back to the root of x: and delete the empty folders, remove the subst drive (subst /?) and delete the path from the original parent disk.

 

There are other possible causes but this one has caught me out before when users create excessively descriptive folder and file names. 

64 Posts

July 10th, 2008 05:00

Thank You all for your advice .

Perhaps i should have been more detailed in my

original question .

 

Here are the detailed details ....

 

I was using Adobe Elements 4 to make a video clip .

Instead of making a folder on the desktop to place all

the sub folders that Adobe needs for video editing , I

made the mistake of selecting the desktop as the location

Adobe Elements should place the sub folders .

 

This was a rookie mistake because Adobe placed all of it's

needed subfolders on the desktop .

 

In an attempt to clean up my desktop , I created another

folder and labeled it "Blah Blah Vacation" .

I moved all the Adobe mess into the "Vacation" folder.

 

I ended up deleting the "Blah Blah Vacation" folder and all

it's contents .

 

However , now one of Adobe's sub folders named "Stop Motion Capture"

keeps showing up on my desktop .

It contains an empty copy of the 'file' that i original created but deleted

when it it was in the "Blah Blah Vacation" folder .

 

I was trying to avoid the long and confusing details in hopes someone

with Vista might know how to get this  to delete ,

Either thru the registry or thru changing of the prefrences .

 

Again ... Thanks to any and all who may have advice !

 

   Dan

 

 

 

182 Posts

July 10th, 2008 17:00

if this folder "keeps" showing up

 

it sounds like adobe is recreating it.

 

have you tried looking in the options of adobe to change it?

 

Or posisble uninstall adobe, reboot and reinstall?

 

4 Apprentice

 • 

20.5K Posts

July 10th, 2008 17:00

Maybe a silly question on my part, but can you create a new folder on the Desktop where this thing is, and drag the undeletable folder to that? The reason I ask is because you may be able to create a new user, move it to that new account, and delete the account (taking the folder with it).
I can post instructions for Vista, but whatever you are trying to delete needs to be in a parent folder that Windows can find. Apparently, Windows is not seeing it at this point. You will also need to be able to login as Administrator to do this.

If you think this will work it is a 20 step procedure.

64 Posts

July 14th, 2008 11:00

Ok .... here's an update ... 

I can tell you with high confidence that the file name is not to long .

I can tell you it is not a trojan or a virus .

 

Re-naming it did not work .

Moving it into a new folder did not work .

 

Un-installing the software and Re-Installing did not work .

 

Every attempt to delete this FOLDER results in same error message :

"WINDOWS Can Not Locate This Folder"

 

Again , Thanks for anyone with an idea or suggestion !

 

   Dan

182 Posts

July 14th, 2008 14:00

goto start, then run, and enter CMD

 

press enter,

 

CD to the location of the folder

 

on my computer if the folder was on the desktop, and the cmd open on your user id.

 

CD desktop

press enter,

and then

CD {the name of the folder}

 

type in the following

DIR /A

 

what do you get?

 

 

 

64 Posts

July 14th, 2008 15:00

Ty Tasone for your quick reply !

Unfortunatly i think some of your commands are

just slightly over my I.Q. level ....

 

I understand all the procedures you suggested ,

however, i am not exactly sure of what you mean

by "CD to the location of the folder"

 

In the chance i succeeded in following your suggestion

and entered the command keys correctly , then the

result you wished to know is :

 

"Not Recognized as an Internal or External Command ,

Operable Program or Batch File."

 

I wonder if perhaps i may have messed up 'Permissions'

in the 'User Accounts' ..... or some other file security

prevention .

 

I am at a loss .

 

 

182 Posts

July 14th, 2008 17:00

Hello

 

ok, i do a step by step for you.

 

for this guide, i am using a folder called adobe on your main desktop. you will name to change the name on this guide to match your computer.

 

1) goto START, and select RUN

2) enter CMD and press ok

 

this should bring up a dos box, with the locaiton C:\users\{yourusername}

 

3), enter CD desktop

Press enter

 

4), enter CD adobe

Press enter

Now remember to change the name to the name of your folder.

 

also if your name has a space in it you need to enclose the name with " eg, a folder called Andy Folder you would enter CD "Andy Folder"

 

5) enter DIR /a

 

press enter

 

this will display all of the files in this folder.

 

i am thinking their are some hidden or system files

 

also just been a thinking,

 

how you tried to boot into safe mode and try and delete the folder from their?

 

Andy

 

 

 

64 Posts

July 16th, 2008 05:00

Thank you again Tasone for your help .

 

Unfortunatly it did not solve the issue .

 

I have written Adobe for some suggestions

and will post any successful information .

 

Should any other readers have an idea how to

delete an orphaned file that is not recognized

by the computer , PLEASE Do Offer Any Thing

even if it includes Voo-Doo Chants or Dances !

 

Thanks !

 

    Dan

 

 

 

1.1K Posts

July 16th, 2008 14:00

Try booting into safe mode and then deleting the folder.  Reboot, hit F8, then under safe mode go to the desktop and try it.  Might work.

 

 

182 Posts

July 16th, 2008 14:00

the details i give would not fix your issue, it would show if their are any system/hidden files.

 

if the folder was blank, then windows has a lock on the folder, their their are files inside the folder, if would help to know the names etc

 

but wait until adobe, advise

 

thanks

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