PC-Doctor Module has stopped working

I am also getting this pop up message. I have a Studio XP. I also get it when I open the Dell Support Canter. I click on check for online help and nothing comes up.

Here is the message I get:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    pcdrsysinfodirect.p5x
  Application Version:    6.0.5907.29
  Application Timestamp:    4f6b6d86
  Fault Module Name:    MSVCR90.dll
  Fault Module Version:    9.0.30729.4940
  Fault Module Timestamp:    4ca2e32e
  Exception Code:    40000015
  Exception Offset:    000000000004267f
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    c1b7
  Additional Information 2:    c1b749af2c6352219a6b0906d47e0c8a
  Additional Information 3:    7e67
  Additional Information 4:    7e67acafe6fe10ec9377080e6eaba604

Any suggestions?

Thanks,

Jen

This is my first post to any forum, so apologies if this comment lands in the wrong place.

I am having the same issue on an XPS1330 running Vista 32bit with a current version of Support Centre.

The message is:

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: pcdrsysinfodirect.p5x

 Application Version: 6.0.5907.29

 Application Timestamp: 4f6b6d0f

 Fault Module Name: kernel32.dll

 Fault Module Version: 6.0.6002.18449

 Fault Module Timestamp: 4da47967

 Exception Code: e06d7363

 Exception Offset: 0003fc56

 OS Version: 6.0.6002.2.2.0.768.3

 Locale ID: 3081

 Additional Information 1: 3806

 Additional Information 2: b2d383fa17263d66a5f4d7639500c4f8

 Additional Information 3: 5fa2

 Additional Information 4: 49b470a5a37d17869992a25d7e8d970a

Thanks

Rog

Hi thanks for your suggestions. In the end rather than wasting more time mucking about with it, I uninstalled dell Support Centre -- never noticed it doing anything I couldn't do on my own anyways -- and everything has been working fine since.

Micah......OOps. Too late. I already downloaded the new driver. It was some big download. But so far, I have not had the PC Module Not Working error message, so I can't post the complete error message I was getting. Yay! But time will tell. If it reappears, I'll post the error msg.

I don't want to uninstall Dell Support Center entirely, like another poster has done, since I use the Center extensively.

The only weird thing I notice with the new driver is that my touchpad/cursor stops for a split second occasionally. But that's no big deal. Before the new driver, things would open and such from my touchpad that I swear I hadn't directed the cursor towards. That doesn't seem to be happening any longer. So a split second stoppage occasionally is preferred. The cursor actually gets a ittle windtunnel for that split second, like the program/driver is catching up to the movement. No big deal.

The PC Doctor part of the Dell Support Center, BTW, had never worked properly, anyway. The test of my system that I ran several times worked fine, except for the internet connection. It would time out & say I have no connection. That was false. I definitely had one, and it was working properly. I had firewall turned off, etc. So the PC Dr for that part just never did work. That's okay. No big deal. I don't care enuf to try to resolve that.

This is my first post to any forum, so apologies if this comment lands in the wrong place. I am having the same issue on an XPS1330 running Vista 32bit with a current version of Support Centre. The message is: Problem signature:  Problem Event Name: APPCRASH  Application Name: pcdrsysinfodirect.p5x  Application Version: 6.0.5907.29  Application Timestamp: 4f6b6d0f  Fault Module Name: kernel32.dll  Fault Module Version: 6.0.6002.18449  Fault Module Timestamp: 4da47967  Exception Code: e06d7363  Exception Offset: 0003fc56  OS Version: 6.0.6002.2.2.0.768.3  Locale ID: 3081  Additional Information 1: 3806  Additional Information 2: b2d383fa17263d66a5f4d7639500c4f8  Additional Information 3: 5fa2  Additional Information 4: 49b470a5a37d17869992a25d7e8d970a Thanks Rog

Rog,

We have traced your error to an incompatibility with an older Nvidia video driver.  We are working on an update to correct this issue, and will have it available for download ASAP.  In the meantime we have confirmed that the latest drivers from Nvidia's website will prevent this issue from occuring.  In the event the drivers available at support.dell.com are not the latest, you can download the latest directly from Nvidia at http://www.nvidia.com/Download/indexsg.aspx?lang=en-us

Same crashing problem over here:

Any ideas?

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: pcdrsysinfodirect.p5x

 Application Version: 6.0.5907.29

 Application Timestamp: 4f6b6d86

 Fault Module Name: MSVCR90.dll

 Fault Module Version: 9.0.30729.4940

 Fault Module Timestamp: 4ca2e32e

 Exception Code: 40000015

 Exception Offset: 000000000004267f

 OS Version: 6.1.7601.2.1.0.768.3

 Locale ID: 2057

 Additional Information 1: c1b7

 Additional Information 2: c1b749af2c6352219a6b0906d47e0c8a

 Additional Information 3: 7e67

 Additional Information 4: 7e67acafe6fe10ec9377080e6eaba604

pbryer,

Your issue should be resolved with the Nvidia driver update.  We are publishing an update to repair this as well.  In the meantime, you can update your video drivers (assuming you have an Nvidia video card) if you go to www.nvidia.com/.../indexsg.aspx

I getting the same MSVCR90.dll error and it started when Dell Support Center updated itself on April 6th, 2012.

mooredc54,

As are part of this latest update, the Dell Support Center incorporated the latest Nvidia libraries and unfortunately some older drivers are not supporting these libraries completely.  We have a fix in the works to handle this case, but in the meantime updating to the latest Nvidia drivers will correct this issue.

I getting the same MSVCR90.dll error and it started when Dell Support Center updated itself on April 6th, 2012.

NVidia Driver update did fix the problem for me.

Thanks!

The computer we have is a Dell Dimension E521 desktop running Vista with an NVidia GEForce 6150 LE driver.  How do I know what is the correct update?  the version on it is 7.15.10.9746 and looks like hasn't been updated since 2006!  Want to be sure we don't install the wrong thing

Thanks Micah,

I have updated my Nvidia driver and re-installed Dell Support Centre.

All seems well so far..........

Will report if problem re-occurs.

Thanks

Rog

The computer we have is a Dell Dimension E521 desktop running Vista with an NVidia GEForce 6150 LE driver.  How do I know what is the correct update?  the version on it is 7.15.10.9746 and looks like hasn't been updated since 2006!  Want to be sure we don't install the wrong thing

LynneLin,

I think you would configure the dropdown boxes at the URL I provided above as I have done below and then click Search.

I started getting the same PC-Doctor Module has Stopped Working alert a few days ago on my Windows 7 Home ed. Inspiron 580 machine.  Looks like an epidemic.  Have we all been infected somehow?

Same problem here with Windows7. It appears to me the problem is related to Norton's new 2012 version.

It occurs shortly everyday after startup.

Please let us all know.