Screen freezes, KAPS.exe crashes

Addition data from Windows Diagnostic Data Viewer:

KillerAPS

Description
Faulting Application Path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe
Creation Time: 1/22/2024 6:58:03 AM
Problem: Stopped working
Status: Report sent

Problem signature
Problem Event Name:           APPCRASH
Application Name:             KAPS.exe
Application Version:          3.1423.712.2
Application Timestamp:        64ae3980
Fault Module Name:            ntdll.dll
Fault Module Version:         10.0.22621.2506
Fault Module Timestamp:       bced4b82
Exception Code:               c0000005
Exception Offset:             0000000000033aca

Extra information about the problem
Bucket ID: fef66c9b9f19846069dc2dc5d61a5197 (1863414673548398999)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2024-01-23T04:22:17.1629680Z" /> 
  <EventRecordID>122283</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="18448" ThreadID="5404" /> 
  <Channel>Application</Channel> 
  <Computer>ThielemainDesktop</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="AppName">KAPS.exe</Data> 
  <Data Name="AppVersion">3.1423.712.2</Data> 
  <Data Name="AppTimeStamp">64ae3980</Data> 
  <Data Name="ModuleName">KAPS.exe</Data> 
  <Data Name="ModuleVersion">3.1423.712.2</Data> 
  <Data Name="ModuleTimeStamp">64ae3980</Data> 
  <Data Name="ExceptionCode">c0000005</Data> 
  <Data Name="FaultingOffset">00000000000ecd40</Data> 
  <Data Name="ProcessId">0x1e00</Data> 
  <Data Name="ProcessCreationTime">0x1da4db1c1f66923</Data> 
  <Data Name="AppPath">C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe</Data> 
  <Data Name="ModulePath">C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe</Data> 
  <Data Name="IntegratorReportId">fe4aef54-9006-4028-b370-9bb1c80cda01</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>

From Event Viewer on Windows Home 11 on DELL XPS 8940

My system information:

Dell Inc. XPS 8940
BIOS: 
Version 2.16.0
Date 11/2/2023

MOTHERBOARD:
Manufacturer Dell Inc.
Model 0K3CM7
Version A00

OPERATING SYSTEM:
Edition Microsoft Windows 11 Pro (64-bit)
Version (Build) 23H2 (10.0.22631)

Killer E2600 Gigabit Ethernet Controller
Driver Provider: Killer
Driver Date:  4/24/2023
Driver Version:  1168.13.424.2023

Has anyone tried updating Killer driver to version 1168.15.717.2023? Is this supported by Dell?

Intel Driver & Support Assistant
This download record installs Wi-Fi, Ethernet drivers and Killer Software for the Intel® Killer™ products.

Release Notes Intel® Killer Performance Suite 35.23.1292
Updates driver to version: 1168.15.717.2023

Key Issues Fixed and Changes: Package Version 23.20.0.4
Description of Key Issue: OS 
Crashes occurring during heavy network loads: Win10/Win11

My pc has been working flawlessly with updates (Dell & Microsoft) until recently. Now, I have been randomly experiencing screen freeze too, the last several weeks. I suspected it to be an update but could not track it down.

I recently found a built in Windows tool to run at the command prompt (without the brackets):  [C:\perfmon /rel]

Here is the error it displayed:

<KAPS.EXE>

Problem: Stopped working

Description:
Faulting application name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980
Faulting module name: ntdll.dll, version: 10.0.22621.3085, time stamp: 0xbced4b82
Exception code: 0xc0000005
Fault offset: 0x0000000000033aca
Faulting process id: 0x0x31F0
Faulting application start time: 0x0x1DA6AB6869101A0
Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: cdfd024f-14e7-439b-90de-d5b4bd1e679f
Faulting package full name: 
Faulting package-relative application ID: 

Come on Dell, you have been doing great. Something is off. Can we get it resolved? Security is a big issue in society and going backwards after a update, uh keeps the risk alive when the update is supposed to fix an issue. 

I ran the System Diagnostics, because my computer just shut down for no reason 2x today, and has been freezing up for about 3 or 4 weeks every so often.  I also came across this KAPS.exe as a possible issue.

3/27/2024 6:12 PM Application Error Faulting application name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Faulting module name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Exception code: 0xc0000005 Fault offset: 0x00000000000ecd40 Faulting process id: 0x0x23B8 Faulting application start time: 0x0x1DA80721EA88537 Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Faulting module path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Report Id: 52562f45-d6c8-4101-b8c7-d310bc05ab15 Faulting package full name: Faulting package-relative application ID:
3/27/2024 6:09 PM Application Error Faulting application name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Faulting module name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Exception code: 0xc0000005 Fault offset: 0x00000000000ecd40 Faulting process id: 0x0x23E0 Faulting application start time: 0x0x1DA8071D708A74D Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Faulting module path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Report Id: c8fc04c6-a454-48e0-8677-6c044d8841d7 Faulting package full name: Faulting package-relative application ID:

Any idea as to what this is?  Looks like I'm not alone.

did anyone manage

to find a fix??

i just did a fresh windows install because of the constant freezes and crashes and still got this error :(

Same here. 

I am also facing a similar issue, very frustrating. I hope Dell provides some guidance or a fix for this soon. 

I have not had a flawless experience with my machine. They refunded my first machine after a few months because it was constantly crashing. This one was better initially, for the first few months. But the last few weeks have been horrible. Most of the critical events here are Blue Screens, freezing screens (requiring a forced reboot), program crashes. But this KAPS.exe app is the latest to cause issues. 

I am 4 months late to this. I bought my machine back in October and now I am facing the exact same issue. I am super annoyed with the laptop I got, tbh, there's too many issues popping up, fans, and then keyboard and now this. @AKinferno , how did you get your machine refunded? Was that in the first month? I have given up all hope on them fixing my laptop. I can't even move it around without it freezing up and randomly restarting. And support just constantly asks me to run diagnostics even though it's usually all pass, the fans error still randomly pop up, but completely irreplicable.