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spiritrunner

37 Posts

11403

January 1st, 2006 13:00

Unable to browse through router, but can browse when directly connected with DSL modem.

I'm trying to correct a problem where XP Pro can browse the internet directly connected to a modem with no problem but cannot browse when connected through a Linksys firewall router (BEFSX41) that is fresh out of the box. PPPoE has been pulled off the modem and setup in the router. Router has public ip and the pc can ping websites and download files via command line ftp. Norton Security has been removed. No change there. Also having admin righs issue when installing software from the web (while connected to modem). I changed the default network from 192.168.1.1/24 to 192.168.1.1/28 hoping a different network would make a difference. No luck there.
 
If anyone has any ideas, I'd really appreciate some assistance.
 
 

fireberd

9 Legend

 • 

33.4K Posts

January 1st, 2006 13:00

I've installed several Linksys routers, including a wired one that I use. I've found you must set up the router (and PC's) using the Linksys setup CD, for it to work or work properly. e.g. If you use the Windows XP networking it won't work.

fireberd

9 Legend

 • 

33.4K Posts

January 1st, 2006 15:00

I set up another home LAN with a Motorola wireless router, another one with a different brand (don't remember what it was) and one with a wireless router that came with a SBC DSL install and they too had to have their install CD to work.

SitelTech

276 Posts

January 1st, 2006 15:00

Definently not. I've used a wired and a wireless linksys router without having to use any software to get it working. I dont think you should have to resort to that.

spiritrunner

37 Posts

January 1st, 2006 15:00

That's just wrong! There's enough junkware going around. Shouldn't have to install software to make routers work.

 

Thanks for the tip. I'll check into that and see if that fixes it.

 

 

spiritrunner

37 Posts

January 1st, 2006 19:00

I know that SBC DSL service doesn't require any software to setup if you know how to manipulate the modems by logging in with the modem's ip address. Linksys routers should work the same. I'm betting I could put a different computer on that router and it would work fine. I really believe its a Norton issue, but Norton is in denial.
 
If anyone else has any new ideas, please reply.
 
 

fireberd

9 Legend

 • 

33.4K Posts

January 2nd, 2006 10:00

I do part-time PC support and only know what "works" for me. There may be ways of getting around it but I avoid "hacking" customer's PC's. I also instruct the customers on how to restore if it's needed and the installation is the easiest for them to do.

Jim Hardin

2 Intern

 • 

2.1K Posts

January 2nd, 2006 11:00


@fireberd wrote:
I do part-time PC support and only know what "works" for me. There may be ways of getting around it but I avoid "hacking" customer's PC's. I also instruct the customers on how to restore if it's needed and the installation is the easiest for them to do.

fireberd: spiritrunner clearly knows much more about this that you do!

Perhaps he knows how to fix his own problem and didn't really need to post here???

spiritrunner

37 Posts

January 2nd, 2006 12:00

I'm currently a SBC DSL support technician. I was running this post because I ran across a customer with this situation. I might could solve it if I were on the customer's premises, but I walked the customer through everything I know to do and went way out of the company's scope of support trying to make it work just because I like the challenge and I want to know how to fix these issues.

I've never needed to run software to make a router work before, but then again, I've not had the priviledge to sit in front of a vpn/firewall router and see how it's supposed to be setup.

Fireberd, I've noticed you've been answering some of my posts back 3 years ago. I appreciate your input and assistance.

 

Jim Hardin

2 Intern

 • 

2.1K Posts

January 2nd, 2006 13:00


@spiritrunner wrote:

I'm currently a SBC DSL support technician. I was running this post because I ran across a customer with this situation. I might could solve it if I were on the customer's premises, but I walked the customer through everything I know to do and went way out of the company's scope of support trying to make it work just because I like the challenge and I want to know how to fix these issues.

I've never needed to run software to make a router work before, but then again, I've not had the priviledge to sit in front of a vpn/firewall router and see how it's supposed to be setup.

Fireberd, I've noticed you've been answering some of my posts back 3 years ago. I appreciate your input and assistance.

 



I assume you already covered the simple stuff like making sure he is running a crossover patch cable from the router to the modem and straight patch cables from router to PC?

It is tough not to be on site!

spiritrunner

37 Posts

January 2nd, 2006 13:00

First of all, you don't need a crossover between a router and modem, secondly, I know its working because the router logs in using pppoe and can ping web servers. We were able to download firefox using the router via FTP server.
 
 

Jim Hardin

2 Intern

 • 

2.1K Posts

January 2nd, 2006 17:00


@spiritrunner wrote:
First of all, you don't need a crossover between a router and modem, secondly, I know its working because the router logs in using pppoe and can ping web servers. We were able to download firefox using the router via FTP server.
 
 


Well that is my total knowledge on the subject.

I do know that my network will not work without using a crossover between the modem and router or PC if there is not router.

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