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RD Gateway - Sits on Connecting
RD Gateway - Sits on Connecting
Hello there,
I just purchased PocketCloud Pro, and am trying to connect to our RD Server (2008 R2) using an RD Gateway. When I plug all the settings in and click connect PocketCloud just sits and spins on "Connecting" forever... nothing ever happens.
I have played around a bit to try and generate some errors, and it looks like the problem occurs after authentication to the RD Gateway. This is because if I intentionally type my Domain password wrong, PocketCloud will keep asking for credentials. As soon as I enter them correctly .. it just spins .. never to actually connect me to my remote desktop.
Now, if I disable RD Gateway .. everything works fine (GREAT software by the way). That however, will only get me by for a few more days until we disable all direct access from the internet via port 3389.
Any help would be appreciated, I would love to continue using PocketCloud as I feel it's far superior to anything else out there at the moment.
I don't see any version number anywhere to give you, but I just downloaded it from the Android Marketplace tonight (12/08/11).
Thanks -> Also, we have about 20 tablets at our company that would all purchase this software if we get this working .. just a little motivation
Josh-2015
1.3K Posts
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August 12th, 2015 00:00
If you could send me a test account and connection information in a Private Message, I would be happy to try and connect to see if I can help diagnose the issue. Please let me know.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
ssagapov
8 Posts
0
August 12th, 2015 00:00
I've tried both.
And also I've tried this switch ON and OFF
http://winitpro.ru/wp-content/upload...in_2008_R2.jpg
ssagapov
8 Posts
0
August 12th, 2015 00:00
After upgrade, I have the same problem. Other software (iTap) connecting without problems
I've tried both name and IP adress of host, diffrent resolutions.
If I denied access to endpoint server, then after the great pause with message "Connecting..." I see screen of remote server with error (I haven't access) , message "Network Level Authentication apllied" and then shortly message "Session disconnected"
May be you need a test access?
Josh-2015
1.3K Posts
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August 12th, 2015 00:00
My apologies, our engineers are still looking into it. I sent you a PM to see if you could re-enable the test account on your sever.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
ssagapov
8 Posts
0
August 12th, 2015 00:00
I've sent private message with test account
Josh-2015
1.3K Posts
0
August 12th, 2015 00:00
We have some more RD Gateway fixes coming up in the next release of Pro (hopefully next week). Please keep an eye out for the update in the Play store in the next week or so.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com