10 Elder

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45.2K Posts

April 8th, 2018 17:00

Sure the card is seated correctly in the PCI-e x16 slot? Does it need a direct connection to the power supply and is that cable connected, correctly? Does the card's fan start to spin?

Did the video card fail? Reboot and immediately  press F12. Look for option to run the diagnostics and run them on the video card.

You could try physically removing the card from the PC and then connect your monitor to one of the onboard video output ports, at least to see if you can isolate the problem to the card or to the PC itself...

9 Legend

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47K Posts

April 9th, 2018 04:00

NON DELL CARDS with No Certificate in BIOS for SECURE BOOT will REQUIRE SECURE BOOT OFF and CSM ON with LEGACY OPTION ROMS ON. When installing an after-market graphics card into a secure BOOT UEFI BIOS PC with Secure Boot enabled, the system may not boot.

http://nvidia.custhelp.com/app/answers/detail/a_id/3156

 

April 9th, 2018 16:00


@speedstepwrote:

NON DELL CARDS with No Certificate in BIOS for SECURE BOOT will REQUIRE SECURE BOOT OFF and CSM ON with LEGACY OPTION ROMS ON. When installing an after-market graphics card into a secure BOOT UEFI BIOS PC with Secure Boot enabled, the system may not boot.

http://nvidia.custhelp.com/app/answers/detail/a_id/3156

 


What is CSM? Sorry.... I would try what you suggest. But the Bios can't see if there is video card installed. Everything else shows correct, except PCI slot is missing. Im afraid if PCI slot is not working. I have secure boot and legacy option. Don't see any CSM.. 

April 9th, 2018 16:00


@RoHewrote:

Sure the card is seated correctly in the PCI-e x16 slot? Does it need a direct connection to the power supply and is that cable connected, correctly? Does the card's fan start to spin?

Did the video card fail? Reboot and immediately  press F12. Look for option to run the diagnostics and run them on the video card.

You could try physically removing the card from the PC and then connect your monitor to one of the onboard video output ports, at least to see if you can isolate the problem to the card or to the PC itself...


Video card comes without connection to the power supply. I used it before, and stopped working. So i get replacement, but still i have the same problem with brand new card. Hopefully is the settings in the Bios.

10 Elder

 • 

45.2K Posts

April 9th, 2018 17:00

Try this with the new card installed:

  1. Reboot and immediately press F2 to open BIOS setup
  2. Copy down all current BIOS settings
  3. Power off, unplug, press/hold power button for ~15 sec
  4. Open case and remove motherboard battery
  5. Press/hold power button for ~30 sec
  6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
  7. Close up and connect mouse, monitor and keyboard
  8. Reboot
  9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

 (CSM = Compatibility Support Module) 

 

9 Legend

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47K Posts

April 10th, 2018 04:00

CSM means Secure Boot is set to Disabled.  Compatability Support Module is enabled by default when Secure boot is Disabled.

https://www.intel.com/content/dam/doc/reference-guide/efi-compatibility-support-module-specification-v097.pdf

 The CSM provides compatibility support between the Framework and traditional, legacy BIOS code and allows booting a traditional OS or booting an EFI OS off a device that requires a traditional option ROM (OpROM).

April 10th, 2018 05:00


@speedstepwrote:

CSM means Secure Boot is set to Disabled.  Compatability Support Module is enabled by default when Secure boot is Disabled.

https://www.intel.com/content/dam/doc/reference-guide/efi-compatibility-support-module-specification-v097.pdf

 The CSM provides compatibility support between the Framework and traditional, legacy BIOS code and allows booting a traditional OS or booting an EFI OS off a device that requires a traditional option ROM (OpROM).


I would try what you suggest. I hope nothing serious with the motherboard. I'll keep updating how it goes.. :Smile:

April 10th, 2018 05:00


@RoHewrote:

Try this with the new card installed:

  1. Reboot and immediately press F2 to open BIOS setup
  2. Copy down all current BIOS settings
  3. Power off, unplug, press/hold power button for ~15 sec
  4. Open case and remove motherboard battery
  5. Press/hold power button for ~30 sec
  6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
  7. Close up and connect mouse, monitor and keyboard
  8. Reboot
  9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

 (CSM = Compatibility Support Module) 

 


I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:

10 Elder

 • 

45.2K Posts

April 10th, 2018 10:00


@ljubomir1301wrote:

@RoHewrote:

Try this with the new card installed:

  1. Reboot and immediately press F2 to open BIOS setup
  2. Copy down all current BIOS settings
  3. Power off, unplug, press/hold power button for ~15 sec
  4. Open case and remove motherboard battery
  5. Press/hold power button for ~30 sec
  6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
  7. Close up and connect mouse, monitor and keyboard
  8. Reboot
  9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

 (CSM = Compatibility Support Module) 

 


I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:


Did you make the BIOS changes speedstep suggested?

Sometimes when a piece of installed hardware isn't working correctly it's because BIOS settings got scrambled. Removing the battery resets BIOS to the default settings which might fix the problem. And since you'd be removing an old(er) battery to reset BIOS, it could be worthwhile to install a fresh one, if nothing else than to rule it out as part of the problem. These batteries cost ~US$2 at discount stores, so not a big expense even if  a new one doesn't help.

April 10th, 2018 10:00


@RoHewrote:

@ljubomir1301wrote:

@RoHewrote:

Try this with the new card installed:

  1. Reboot and immediately press F2 to open BIOS setup
  2. Copy down all current BIOS settings
  3. Power off, unplug, press/hold power button for ~15 sec
  4. Open case and remove motherboard battery
  5. Press/hold power button for ~30 sec
  6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
  7. Close up and connect mouse, monitor and keyboard
  8. Reboot
  9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

 (CSM = Compatibility Support Module) 

 


I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:


Did you make the BIOS changes speedstep suggested?

Sometimes when a piece of installed hardware isn't working correctly it's because BIOS settings got scrambled. Removing the battery resets BIOS to the default settings which might fix the problem. And since you'd be removing an old(er) battery to reset BIOS, it could be worthwhile to install a fresh one, if nothing else than to rule it out as part of the problem. These batteries cost ~US$2 at discount stores, so not a big expense even if  a new one doesn't help.


Not yet, but i will and i'll let you know. Yes, i was looking for new battery also. They are cheap.

April 10th, 2018 17:00

I followed your steps, with new battery and no luck. It's so frustrating, system boots normally, but shuts down in the middle of driver installation.

April 10th, 2018 18:00

@speedstep, those settings are by defult in my bios and no luck.

10 Elder

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45.2K Posts

April 11th, 2018 09:00

Lets back up...

If you remove the add-in video card and use one of the onboard video ports, does the PC work normally?

Starting to wonder if you have a motherboard failure...?

April 11th, 2018 12:00

It works normally with Onboard video. But if I add the EVGA 10 Ti, shuts down when I install video drivers. I was thinking the same, maybe it's the motherboard.

April 12th, 2018 16:00


@RoHewrote:

Lets back up...

If you remove the add-in video card and use one of the onboard video ports, does the PC work normally?

Starting to wonder if you have a motherboard failure...?


Update: So... i managed to install video drivers, works good... But i tested the ram memory and i don't have a problem only if i use first 2 slots ( from right to the left). If i use 1st and 3rd slot, systed diagnostic fails.

Boot - F12 - Diagnostic.

With 1st and 2nd slot i don't have any problems. I guess the whole issue is with memory slots or motherboard. I tried to reset the bios again, with the battery, no luck. Any idea???? 

Thankss

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