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47383

March 17th, 2019 09:00

XPS 8930, hangs on Restart, boots fine on Cold Boot

I have been dealing with Dell over an issue I am having with my Dell xps 8930 and still can't get it fixed, so I thought I"d post here.   I'll start with the issue.   Everything is fine when starting the computer from a cold boot, no issues at all with any software or devices.    But,  in the event I want to or have to do a restart because of for example a software update or windows update.   The system show the "Restarting" logo, then the screen goes dark,  the power light stays on the system and it seems like at that point, the system just hangs,  I can do nothing,  no Keyborad, no mouse and no video.    I have only the onboard Video,  NO ad on video care is installed.  So, first I attempted to use just a standard HDMI cable to the monitor,   then Dell said try the Display port, so,  I ordred a display port cable and the issue has not changed.    But,  If I hold the power button, do a hard shutdown and restart the computer cold boot... no Problem...  everything work. 

We made sure the Bios was up to date now at 1.1.4,  and all the drivers are up to date. 

 

The system is the new 8086 I7 processor,  32gb RAM  a 512GB Intel m.2 SSD as the Boot drive,   there is a 2nd SSD installed on a Star Tech PCMCIAe adapter and installed in a x4 Pcmcie slot on the mother board and a 2TB SATA HDD as a data drive.  All drives work just fine when system cold boots and there does not show any conflicts at all.  I can use the 2nd SSD at my Audio Drive to store my Cuebase or pro tools projects.

I want to again specify, that everything works fine,  ad all devices are working when I do a cold boot.   It is only under a "Restart"  or "Restart and update"  that the system is hanging and I suspect it is stalling on boot.   

 

I"ll start with this info and see if anyone has run in to this issue... and I can provide other info if needed .

1 Rookie

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3.2K Posts

May 21st, 2022 15:00

@Emvedeka You should not have to do that unless the drive is failing or there is a CD in the drive.

2 Posts

May 21st, 2022 15:00

@Vic384 I don’t make use of the CD drive so that’s why I didn’t thought about it earlier.

I’ve tried almost everything to get rid of the strange boot behaviour so finally after disconnecting the CD drive everything started to work as normal. Perhaps the drive has some faulty chip or firmware, but as I don’t need it I’m not troubleshoot that any further. 
I just wanted to mention it here so people can try to do the same if they also have strange boot behaviour.

10 Elder

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43.6K Posts

May 21st, 2022 16:00

Is Legacy ROM Options enabled in BIOS setup? If enabled, disabling it. Then reconnect the optical drive and see if the problem is solved.

And while you're in BIOS setup, check that the optical drive is not on the Boot Options list and you may want to disable disable the IPv4 and IPv6 boot options too.

FWIW, I use those BIOS (v1.1.23) settings on my XPS 8930 and have never had a problem doing a Restart...

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