1 Rookie
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1 Message
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2534
March 23rd, 2022 12:00
Cannot update Killer performance driver suite
When I want to install an update to the Killer performance driver suite it tells me to locate "Killer Performance Driver Suite UWD.msi" It tries to locate is at "C:\Windows\TEMP\{97318ADA-3D7B-4F66-9B9E-8424F50246E3}\" But this directory does not exist. Neither can I find the "Killer Performance Driver Suite UWD.msi" in windows search.
How do I proceed?
No Events found!
Brad L (retired)
9 Legend
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2.7K Posts
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April 22nd, 2022 23:00
Update: Dell-Cares team resolved this over a remote session, but if anyone else has a similar issue like this, this link (from Intel) should help.
DELL-Cares
Moderator
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27.5K Posts
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March 24th, 2022 06:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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27.5K Posts
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March 24th, 2022 10:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
V-F-K
1 Rookie
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22 Posts
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May 27th, 2023 10:00
Sorry, this solution didn't work for Dell XPS 9315. The Killer performance suite install fails with the message that the compatible hardware wasn't detected while the older version of the Killer suite was running. Uninstalling it didn't make any difference. Using the MSFT troubleshooter didn't work either even though the troubleshooter says it fixed the problem.
Dell support is non-existent, as usual.
protesto
1 Rookie
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2 Posts
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September 21st, 2023 08:41
@V-F-K
I have exactly same problem with my Dell XPS 9315 explained here and couldn't find any solution yet.
DELL-Jesse L
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17.8K Posts
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October 23rd, 2023 08:02
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.