Dell XPS 9320 - can not update the camera sensor drivers

I have a similar problem, on my XPS 9315.

A month ago, my camera was working fine. I recently did an update which I think included a BIOS update, and now the camera does not work. It's detected and shows the version 63.22000.3.7231 even though I downloaded and installed version 73.22000.0.11 which is the latest driver from April.

When opening the Camera App, I get error code 0xA00F4244<NoCamerasAreAttached>.

I've had this laptop since December 2022 and never had any camera issues until now!

@ayeo​ , there have been a lot of discussions about the integrated webcam no longer showing up for Dell XPS 13 Plus. This is the long discussion:  https://www.dell.com/community/en/conversations/xps/xps-13-plus-9320-webcam-not-working/65319b8b3a8e0b64ea481535?commentId=6532c9e90a6b017ccf950fa3

If you go all the way to the end of this discussion, you will see that a Dell technician fixed someone's problem by replacing their display.

In a nutshell, there was a bad Windows update that caused the incorrect Intel UsbBridge generic driver to be installed. If you read through this long discussion, you will see that some people had to remove the bad driver and then have their display replaced. If the display were replaced before the o/s was fixed (by doing a fresh install of Windows OS), the new display would get ruined again. I just had my display replaced five months ago (out of warranty) for a different problem. I might have to use an external webcam at this point.

I posted this problem of being unable to update the driver version to 73.22000.0.11 elsewhere, but got no responses.

Here is the installation log. Is there anything in here which shows why the drivers for the camera are not updating to 73.22000.0.11?

਍਍[Fri May 10 07:58:18 2024] Update Package Execution Started
[Fri May 10 07:58:18 2024] Original command line: "C:\Users\danie\Downloads\Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_05W2K_WIN64_73.22000.1.23_A03.EXE" 
[Fri May 10 07:58:18 2024] DUP Framework EXE Version: 4.9.9.32
[Fri May 10 07:58:18 2024] DUP Release: 05W2KA03
[Fri May 10 07:58:18 2024] Initializing framework...
[Fri May 10 07:58:18 2024] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Fri May 10 07:58:18 2024] logo.png
[Fri May 10 07:58:19 2024] User Command: attended
[Fri May 10 07:58:19 2024] DCH Package: Unattended mode support is enabled as supported behaviour.
[Fri May 10 07:58:19 2024] DCH Package: Extract drivers mode support is enabled as supported behaviour.
[Fri May 10 07:58:19 2024] DUP Capabilities Value: 6291455 (0x5FFFFF)
[Fri May 10 07:58:19 2024] DUP Vendor Software Version: 73.22000.1.23
[Fri May 10 07:58:19 2024] Local System/Model Compatible with this Package? Yes
[Fri May 10 07:58:20 2024] Local System OS Version: 10.0.0.0
[Fri May 10 07:58:20 2024] OS Compatible with this Package? Yes
[Fri May 10 07:58:20 2024] Local System OS Language: EN
[Fri May 10 07:58:20 2024] Language Compatible with this Package? Unknown
[Fri May 10 07:58:20 2024] Identified Behavior : attended
[Fri May 10 07:58:20 2024] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\B255DB~1\miniunz.exe
[Fri May 10 07:58:20 2024] Extraction-arguments:  -x C:\Users\danie\DOWNLO~1\INTEL-~1.EXE -o -d c:\PROGRA~3\dell\drivers\B255DB~1
[Fri May 10 07:58:21 2024] Extraction-GetExitCode: 0
[Fri May 10 07:58:21 2024] Temporary payload log file name: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DUPLogDir\DUP3F07.tmp
[Fri May 10 07:58:21 2024] (MUPXMLParser::BuildCommandLine): *** More than 2 Executable or no exectable name found 
[Fri May 10 07:58:21 2024] payloadExe: 
[Fri May 10 07:58:21 2024] payloadArgs: 
[Fri May 10 07:58:21 2024] payloadDir: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc
[Fri May 10 07:58:21 2024] MUP Spec version is greater than 3.
[Fri May 10 07:58:21 2024] DCH Package is identified
[Fri May 10 07:58:21 2024] Installer type is mupinstaller
[Fri May 10 07:58:21 2024] OS Build number and Major version are successfully fetched
[Fri May 10 07:58:21 2024] OS Major Version : 10
[Fri May 10 07:58:21 2024] OS Build Number : 22631
[Fri May 10 07:58:21 2024] dchSupport attribute is true.
[Fri May 10 07:58:21 2024] Base Build Number : 0
[Fri May 10 07:58:21 2024] DCH installation is selected. Calling Dell Installer...
[Fri May 10 07:58:21 2024] Installer Command Line : DellInstaller_x64.exe
[Fri May 10 07:58:21 2024] InstallerPath : C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc
[Fri May 10 07:58:21 2024] Identified Behavior : attended
[Fri May 10 07:58:21 2024] payloadLogPath : C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DUPLogDir
[Fri May 10 07:58:21 2024] Working Directory & Exe Name: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc DellInstaller_x64.exe
[Fri May 10 07:58:21 2024] exePath: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DellInstaller_x64.exe
[Fri May 10 07:58:21 2024] args: DellInstaller_x64.exe /s /log=C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DUPLogDir 0
[Fri May 10 07:58:21 2024] C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DellInstaller_x64.exe
[Fri May 10 07:58:43 2024] DellInstaller-GetExitCode: 0
[Fri May 10 07:58:43 2024] Execution of installer complete. Cleaning up...
[Fri May 10 07:58:43 2024] Installer execution Succeeded
[Fri May 10 07:58:44 2024] logo.png
[Fri May 10 07:58:44 2024] Name of Exit Code: SUCCESS
[Fri May 10 07:58:44 2024] Exit Code set to: 0 (0x0)
[Fri May 10 07:58:44 2024] Result: SUCCESS
[Fri May 10 07:58:45 2024] Name of Exit Code: SUCCESS
[Fri May 10 07:58:45 2024] Execution terminated at date-time Fri May 10 07:58:45 2024
[Fri May 10 07:58:45 2024] ######

਍਍[Fri May 10 07:59:17 2024] Update Package Execution Started
[Fri May 10 07:59:17 2024] Original command line: "C:\Users\danie\Downloads\Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_05W2K_WIN64_73.22000.1.23_A03.EXE" 
[Fri May 10 07:59:17 2024] DUP Framework EXE Version: 4.9.9.32
[Fri May 10 07:59:17 2024] DUP Release: 05W2KA03
[Fri May 10 07:59:17 2024] Initializing framework...
[Fri May 10 07:59:17 2024] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Fri May 10 07:59:17 2024] logo.png
[Fri May 10 07:59:19 2024] User Command: attended
[Fri May 10 07:59:19 2024] DCH Package: Unattended mode support is enabled as supported behaviour.
[Fri May 10 07:59:19 2024] DCH Package: Extract drivers mode support is enabled as supported behaviour.
[Fri May 10 07:59:19 2024] DUP Capabilities Value: 6291455 (0x5FFFFF)
[Fri May 10 07:59:19 2024] DUP Vendor Software Version: 73.22000.1.23
[Fri May 10 07:59:19 2024] Local System/Model Compatible with this Package? Yes
[Fri May 10 07:59:19 2024] Local System OS Version: 10.0.0.0
[Fri May 10 07:59:19 2024] OS Compatible with this Package? Yes
[Fri May 10 07:59:19 2024] Local System OS Language: EN
[Fri May 10 07:59:19 2024] Language Compatible with this Package? Unknown
[Fri May 10 07:59:19 2024] Identified Behavior : attended
[Fri May 10 07:59:19 2024] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\F3FF5A~1\miniunz.exe
[Fri May 10 07:59:19 2024] Extraction-arguments:  -x C:\Users\danie\DOWNLO~1\INTEL-~1.EXE -o -d c:\PROGRA~3\dell\drivers\F3FF5A~1
[Fri May 10 07:59:21 2024] Extraction-GetExitCode: 0
[Fri May 10 07:59:21 2024] Temporary payload log file name: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DUPLogDir\DUP27C2.tmp
[Fri May 10 07:59:21 2024] (MUPXMLParser::BuildCommandLine): *** More than 2 Executable or no exectable name found 
[Fri May 10 07:59:21 2024] payloadExe: 
[Fri May 10 07:59:21 2024] payloadArgs: 
[Fri May 10 07:59:21 2024] payloadDir: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77
[Fri May 10 07:59:21 2024] MUP Spec version is greater than 3.
[Fri May 10 07:59:21 2024] DCH Package is identified
[Fri May 10 07:59:21 2024] Installer type is mupinstaller
[Fri May 10 07:59:21 2024] OS Build number and Major version are successfully fetched
[Fri May 10 07:59:21 2024] OS Major Version : 10
[Fri May 10 07:59:21 2024] OS Build Number : 22631
[Fri May 10 07:59:21 2024] dchSupport attribute is true.
[Fri May 10 07:59:21 2024] Base Build Number : 0
[Fri May 10 07:59:21 2024] DCH installation is selected. Calling Dell Installer...
[Fri May 10 07:59:21 2024] Installer Command Line : DellInstaller_x64.exe
[Fri May 10 07:59:21 2024] InstallerPath : C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77
[Fri May 10 07:59:21 2024] Identified Behavior : attended
[Fri May 10 07:59:21 2024] payloadLogPath : C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DUPLogDir
[Fri May 10 07:59:21 2024] Working Directory & Exe Name: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77 DellInstaller_x64.exe
[Fri May 10 07:59:21 2024] exePath: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DellInstaller_x64.exe
[Fri May 10 07:59:21 2024] args: DellInstaller_x64.exe /s /log=C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DUPLogDir 0
[Fri May 10 07:59:21 2024] C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DellInstaller_x64.exe
[Fri May 10 07:59:42 2024] DellInstaller-GetExitCode: 0
[Fri May 10 07:59:42 2024] Execution of installer complete. Cleaning up...
[Fri May 10 07:59:42 2024] Installer execution Succeeded
[Fri May 10 07:59:43 2024] logo.png
[Fri May 10 07:59:43 2024] Name of Exit Code: SUCCESS
[Fri May 10 07:59:43 2024] Exit Code set to: 0 (0x0)
[Fri May 10 07:59:43 2024] Result: SUCCESS
[Fri May 10 08:00:17 2024] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_05W2K_WIN64_73.22000.1.23_A03.txt

Can you let me know if you have tried installing this update through SupportAssist/Dell Update?

@Dell-Brad L​ , I ran Dell Support Assist. It shows "Your system is up to date". The driver for Intel(R) AVStream Camera is version 63.22000.3.12997.

On a separate note, a computer repair center said that the integrated webcam was working when they ran the laptop with a different hard drive containing a clean install of Windows 11. They said that there is nothing wrong with the webcam hardware. The technician then gave a quote for a clean install of Windows with support for data recovery on the laptop, but I declined because it was too expensive.

Note: I also uninstalled the Camera and drivers from Device Manager, restarted the PC, and then installed the A04 version of the Intel 2D Imaging Driver. After this, the camera driver version was still 63.22000.3.129097.

I don't know if this matters or not:

cvsusbbridge.inf is driver version 3.1.0.7611

cvsusbbridgeextension.inf is driver version 1.0.0.1297

@Dell-Brad L​, here is the screenshot from Support Assist which shows that the 2D Image Driver was installed successfully. In Device Manager, the driver version for Intel(R) AVStream Camera is still 63.22000.3.12997. I see that in the installation notes for Intel 2D Imaging MCU Visual Sensing Controller (A04), it states that the Intel Integrated Sensor Solution driver must be installed first. When I am at the Dell Support web site and view the available downloads for This Device <Private data removed from public view. DELL-Admin>, I see 6 chipset related downloads. When I view the chipset related downloads for XPS 13 Plus 9320, I see 7 available downloads. Why is the Intel Integrated Sensor Solution driver missing from the list of chipset related downloads available for This Device: <Private data removed from public view. DELL-Admin> I am wondering if the 2D imaging sensor driver is not updating to the latest version in device manager because the prerequisite for installing it has not been met (even though the installation status screen shows successfully installation).

If I installed Windows 11, version 23H2 (in Windows Update), should the driver version of Intel(R) AVStream Camera (in Device Manager) be version 63.22000.3.12997 with a driver date of 7/3/2023? 

hi, this is still the case for my laptop and dell support is insisting in performing a clean reinstall of OS but there is no guarantee that after spending hours in reinstalling all the software i am using to work, the problem is going to be fixed and not re-appear after a new update. This is already the second time (last one was in oct23 and got fixed) but the same fix does not apply now. Anyone could help?

@FDKD​ I can tell you that after clean reinstall of the OS the problem was not fixed.

Hello, Dell,

How many more months are you going to wait until this issue gets fixed?

The executable file provided by Dell (Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_05W2K_WIN64_73.22000.1.23_A03.EXE) DOES NOT WORK.

As many other Dell customers have indicated above, this executable file provides an "Installation Success" message, yet the driver's version remains 63.22000.3.129097.

I have purchased a ton of XPS laptops for my office (my current one is an XPS 13 Plus 9320), and they are supposed to be the top of the line from Dell. Yet, all sorts of glitches like this one keep on emerging, and Dell seems unable to provide a solution. It will be other brands next time we have to purchase laptops.

Thanks.

Alex

Same issue with my dell xps 9315... all the above option applied but still not worked.. how long its for dell going to fix this.. 

How long do we have to wait for Dell to fix this issue properly ?
They attempted it with a new driver update Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_WTDK2_WIN64_73.22000.1.25_A05.exe but that didn't work for me.
I have jumped through all of the hoops and uninstalled and deleted drivers for the USB Bridge and Visual Sensing Controller Device and the Camera Sensor OV01a.

Still my webcam doesn't work, so Windows Hello cannot be used and I get random BSOD whenever Windows wants to check that a camera exists.

My XPS 13 PLUS (9320) is less than 6 months old....still under Premium Warranty but I'm afraid that the unsavvy technicians here in Vietnam will just reinstall Windows 11 and I will lose all my set-up, data and licence keys for software.

I have this problem too on my Dell XPS 13 9315, I have spent hours on the phone with Microsoft who then point you back to Dell.  I have spent the past two months looking for solutions, have attempted all of the suggested work arounds, including factory reset, to no avail.  DELL WHEN WILL YOU FIX THIS?? Wirecutter also indicated camera issues were a main reason they no longer recommend Dell laptops so this is not a new issue and impacts many users across numerous device types.  

UPDATE - Fixed by new hardware

Dell Technician replaced my whole lid/screen/camera component with a new one and it now works without any device driver updates (I had all the latest official Dell installed).

Took about 30 minutes to replace the whole section. Booted up, ran a batch script to enable the required devices and set services to automatically start. Reboot. Windows hello camera worked.

Impressed with the service, bought in Australia, currently in Vietnam, took 11 days from my first online chat to report the issue to resolution......until it breaks again!

mine is not a hardware issue, it happened after latest microsoft update in November.  My camera still works for login. No where else does it work or is it recognized.