27 Posts
1
25012
Driver error
Here is another issue that Dell can chew on
Repeated system error message: 20 times or more a day.
The driver\Driver\WudRd failed to load for the device { location } Detection Verification { location } Kernel PnP Event ID 219
Here is another event issue.
MTConfig errors 50 times a day.
An attempt to configure the input mode of a multi-touch device failed.
These errors occur after running the Dell assist program. Which shows everything is just fine with your system.
Goes to show one how in-depth its analysis algorithms are.
ec-max
28 Posts
1
December 3rd, 2020 21:00
This was posted over in the Latitude 7400 touch pad erratic thread, but for anyone only watching the XPS one; Win 10 20H2 re-added the ability to force the S3 sleep, run this and after the reboot the machine will be back to the way it was on 1909... Anyone stuck on Win 10 2004 may not benefit from this workaround:
This command is explained here: https://docs.microsoft.com/en-us/windows/iot-core/learn-about-hardware/wakeontouch
Edit: I'm going by what was reported in the reddit article; but the MS document is dated pre-20H2; so the 2004 version compatibility is subject to validation. fwiw.
moxified
10 Posts
1
December 19th, 2020 06:00
FWIW, After reverting that registry key, it's worked fine. I haven't even had any touchpad issues.
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
0
June 10th, 2020 07:00
Please list exact Dell model number and version of windows. Example: Dell Inspiron 15 3543, windows 10
In you don't know, enter the service tag number onto the link below:
Support | Dell US
How to find a Dell Service Tag (Official Dell Tech Support)
https://youtu.be/sDPVSHHN-SY
jbm007-hotmail.com
27 Posts
0
June 10th, 2020 13:00
XPS 13 2 in 1 Model 7390
Dell has the service tag number as well
moxified
10 Posts
0
June 10th, 2020 20:00
I have this exact same issue on my 7390. I also have been chasing issues with the trackpad not functioning properly when resuming from sleep. The errors appear while the trackpad is not functioning properly.
moxified
10 Posts
2
June 20th, 2020 15:00
Out of curiosity, are you running Windows 10 2004? I just formatted back to the factory image at support's request and found that the problem went away. I then noticed the factory image uses 1909. First thing I did when I got this laptop was fresh install 2004 from the media creation tool as I don't trust factory images.
Seems like this is more an issue with how the XPS drivers/hardware interact with Windows 10 2004.
csnazell
1 Message
0
June 21st, 2020 04:00
I'm also seeing this driver failed to load error on a regular basis on my XPS 15 7590.
DELL-Cares
Moderator
Moderator
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25.1K Posts
0
July 3rd, 2020 11:00
Hi! Thank you for reaching out to us and we're deeply sorry about any issues that you might have encountered with your XPS system.
Feel free to upload a video a cloud based server like dropbox / google drive and share a public link with us through private message and we will be more than happy to review the behavior.
Kind regards,
RedShadow_play
1 Message
1
July 3rd, 2020 11:00
On my laptop xps 13 2in1 7390 service tag: Windows 10 (2004), after exiting sleep the touchpad does not work correctly, namely the delay when the finger touches the touchpad. Disabling and enabling the driver (Human Interface Devices) HID \ VEN_DLL & DEV_08B0 & Col02 helps
In the windows error log of MTConfig Event 1
Help to deal with this problem.
thank
delluser3456
2 Posts
0
July 5th, 2020 03:00
I'm having the exact same issue on my XPS 13 2-in-1 7390 (Win 10 2004)! Trackpad lagging a lot after sleep and many MTConfig errors in event viewer. Very annoying as this makes the laptop hardly usable.
Please fix asap Dell!
delluser3456
2 Posts
0
July 5th, 2020 04:00
How are we supposed to take a video of the mouse/touchpad lagging? There is not much to see, as the cursor is not moving...
SparkleSan
1 Message
1
July 7th, 2020 09:00
I have the exact same issue as others. XPS13 2-in-1 7390, Windows 10 2004, and the issue impacts both the trackpad and my BT mouse. Tons of MTConfig errors in the System Event log and then I have to reboot to clear and have it temporarily stop.
jbm007-hotmail.com
27 Posts
0
July 8th, 2020 04:00
Problem is error is thrown during boot up.
Indicates this is a Bios generated error.
timbarrass
7 Posts
0
July 27th, 2020 13:00
You're not alone, if that helps ... https://www.dell.com/community/XPS/XPS-13-7390-2-in-1-Touchpad-stops-working-after-sleep/m-p/7657936/highlight/true#M66548
vladware
6 Posts
1
July 28th, 2020 18:00
Same issue on my latitude 7400. Touchpad doesn't turn back on about half the time coming out of sleep with the same error in the event log.
Tried a fresh windows 10 install with and without the Intel hic drivers listed for my model which are from 2019 btw.