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3573
July 10th, 2019 09:00
XPS 13 9380, squeaky spacebar
I have recently purchased a brand new, in-box XPS 13 9380 (i7 1TB 16G) roughly a month ago. A few weeks ago, I have noticed a "squeak" roughly every 3-5 presses of the space bar. I have taken good care of the product and have not abused it in any manner. Is there any quick fix for this that doesn't require taking the product apart or returning the item? Or perhaps this will fix itself over time?
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Dell-SreejithR
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July 10th, 2019 11:00
Thank you for your message. Is this issue observed with the space key?
These issues normally fix when you use the keyboard for a couple of days. If the issue persists, we can help you with the part replacement.
It is normally caused by the new plastics.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
How to find the service tag
NSwerve
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July 10th, 2019 14:00
Correct - This is only with the space key. I was thinking that the issue would subside, but it hasn't yet. I will give it a few more weeks and will reach out if the issue continues.
Dell-SreejithR
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July 12th, 2019 06:00
You can observe this & reach out to us if you need any assistance, we will be glad to assist you.