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January 25th, 2024 01:55

XPS 15 9510 touchpad/trackpad freezing

XPS 15 9510

XPS 15 9510

Hey folks,

I've read a bunch of threads about XPS touchpad issues, but it seems like most of them were fixed by a firmware update, which mine was not.

Every time I stop using the touchpad for about a second or so, the touchpad then becomes unresponsive when I try to use it again. If I keep running my finger back and forth on the touchpad for about 10 seconds, the touchpad then becomes responsive again. This behavior is persistent. As soon as I stop using the touchpad again, it becomes unresponsive again.

I don't have any issues when using an external mouse. The touchpad also works totally fine on the F2 and F12 boot menus. After booting, the issue always occurs independent of the application in focus.

I am using Windows 10 Home version 22H2. I updated the touchpad firmware to version 0c using the ELAN Touchpad Firmware Update Utility from 29 Jun 2022 (the latest version). This did not help.

Is anybody able to suggest ideas to fix this issue? From the behavior, it doesn't seem to be a hardware issue, so I'm hoping this is something that can be fixed. I appreciate any help.

Thank you!

1 Message

January 25th, 2024 10:52

I think I may have just worked this out...

Pull up device manager, go to System devices, open the properties of all the Serial IO I2C Host Controllers, Power Management and disable the "Allow the Computer to turn off this device to save power"

I made this same change to a few of the devices, including the USB Host Controllers and some of the Human Interface Devices, but pretty sure it was the i2c ones that fixed it for me...

See how you go...

Community Manager

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2.4K Posts

April 1st, 2024 21:00

To resolve the issue of the touchpad freezing, disable power saving settings for the specific HID devices:

  1. Open device manager (windows key + X and select Device Manager)
  2. Go to Human Interface Devices (HID) and expand the list.
  3. Search for I2C HID device
  4. Right-click I2C HID device and select Properties.
  5. The properties window is displayed, go to Power Management tab.
  6. Clear the Allow the computer to turn off this device to save power.
  7. Click OK.
  8. Follow the steps from point three with these additional HID devices:
    • Intel(R) HID Even Filter
    • Both USB Input Devices
  9. Restart Computer, the problem should be resolved.

If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below: 

Community Manager

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2.4K Posts

January 30th, 2024 12:56

Hi all,

In accordance with the engineering team's guidance, please update the touchpad firmware and inform us if this resolves the issue.

1 Message

January 31st, 2024 20:16

@MAltus​ Can confirm this solutions works for me too.

Firmware update did nothing. Think this came about in a recent software update but can't pin it down.

(edited)

February 19th, 2024 10:52

@MAltus​ Thank you a lot. I had already disabled power management on a lot of items without success. But the Serial IO I2C Host Controllers now did the trick. Finally, I can use my XPS again properly. What a pain it was ;-)

1 Message

February 23rd, 2024 09:23

@MAltus This fix also almost helped me to solve the issue, which lasted for almost an year and was super frustrating. The problem is that, after like an hour or two, the touchpad starts lagging again, not so terrible as it was, but it's not as smooth as it could be

1 Message

March 26th, 2024 11:53

@MAltus​ This fix worked for me. You deserve the world. Thank you. I hope you have an amazing 2024, and 2025, and every other year.

1 Rookie

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3 Posts

April 26th, 2024 15:02

I've tried all solutions from several threads, disabling power management in HID device manager, and updating firmware. Both solutions seemed to resolve the problem for about 30 mintues, then stopped working. I disabled all power management for all devices that had that option under HID, still no solution. Does anyone have any solution that is a permanent fix?  I have a Dell XPS 9510.

EDIT: Well I should have checked the BIOS update before posting. Seems the 1.28 update resolved the issue so far. I'll come back if it starts again.

(edited)

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1 Message

May 4th, 2024 08:28

I have the same issue on my 9510, bios is already on 1.28, i updated to 0c driver, i disabled power managment for every HID device, but it's still not working. 

currently the mouse don't even move at all, not even a pixel what ever i do with touchpad. 

1 Rookie

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10 Posts

May 6th, 2024 07:43

It's not solved for me. Tried all the suggested solutions but still get random freezes. Sometimes it comes back sometimes it needs a reboot. External mouse continues to work. All updates applied on windows 11 xps 9510

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